Madison Benoit
M&R Auto Restore
Beaver Bank,NS
1
Language
1
Certification
9
years of professional experience
Detail-oriented car detailer and customer service professional with 4+ years of experience in interior and exterior cleaning, inspection, and final presentation. Skilled in relationship building, safety protocols, and quality standards. Recognized for improving customer satisfaction and maintaining showroom-ready vehicles.
Work History
Professional Car Detailer
8 Years 8 Months- Restored vehicle exteriors through washing, claying, waxing, and paint-safe polishing.
- Detailed interiors by vacuuming, shampooing, and conditioning upholstery, carpet, and trim.
- Inspected vehicles for stains, scratches, and wear before completing final presentation.
- Applied cleaning chemicals and protective finishes according to surface and safety requirements.
- Maintained detailing tools, equipment, and supplies for consistent daily workflow.
- Removed debris from vents, crevices, and hard-to-reach areas for thorough results.
- Coordinated vehicle readiness with repair and restoration teams to support timely delivery.
- Trained new detailers on cleaning methods, product use, and quality standards.
- Managed detailing workflow, assigning tasks to maintain consistent vehicle preparation quality.
- Inspected finished work to ensure interiors, exteriors, and surfaces met service standards.
- Coordinated scheduling to balance workload, customer turnaround, and shop efficiency.
- Developed a system for tracking work progress, enabling better resource allocation and scheduling accuracy.
- Enhanced customer satisfaction by meticulously inspecting and correcting completed work.
- Implemented safety protocols within the workspace to minimize accidents and maintain a safe working environment.
Car Detailer/Parts Manager
1 Year 3 Months- Cleaned interior and exterior surfaces using approved detailing tools and products.
- Polished paint, windows, and trim to restore professional vehicle presentation.
- Vacuumed, shampooed, and deodorized cabins to meet quality standards.
- Inspected vehicles for damage, documenting condition before and after detailing.
- Managed parts inventory, ensuring accurate stock levels and timely replenishment across daily operations.
- Coordinated parts ordering, receiving, and distribution to support service and repair schedules.
- Reviewed backorders and expedited critical items to reduce equipment downtime.
- Maintained inventory records and pricing data for accurate purchasing and reporting.
- Improved warehouse organization by optimizing shelving, labeling, and item location tracking.
- Trained staff on parts lookup, storage procedures, and order processing standards.
- Collaborated with technicians and vendors to identify correct components and resolve shortages.
- Monitored returns, warranties, and core processing to support cost control and compliance.
- Rearranged parts department to better serve changing trends and keep workspaces organized.
Car Detailer
8 Months- Applied protectants to tires, vinyl, and leather surfaces for improved appearance and preservation.
- Moved vehicles safely between lot, service areas, and detailing bays.
- Stocked and organized detailing supplies, maintaining clean work areas and efficient workflow.
- Followed safety procedures when using cleaning chemicals, equipment, and pressure washers.
Car Detailer/Customer Service Representative
1 Year 10 Months- Applied wax, polish, and protectants to restore paint finish and enhance vehicle appearance.
- Washed, vacuumed, and sanitized vehicle interiors and exteriors to maintain showroom-ready presentation.
- Cleaned carpets, upholstery, dashboards, and door panels using approved detailing tools and supplies.
- Inspected vehicles for missed spots, damage, and cleanup needs before customer delivery.
- Organized detailing materials, maintained inventory, and restocked chemicals to support efficient workflow.
- Removed stains, odors, and debris from vehicles while following safety and quality standards.
- Assisted team members with high-priority vehicle prep and coordinated service area cleanliness.
- Verified completed work met customer expectations and dealership presentation requirements.
- Completed full-service washes that included vacuuming interiors, shampooing carpets, degreasing engines, polishing chrome accents, applying wax coatings to exteriors.
- Maintained a clean and organized workspace, ensuring efficient completion of tasks and high-quality workmanship.
- Enhanced customer satisfaction by thoroughly cleaning and detailing vehicles, both interior and exterior.
- Updated company's FAQ section to include answers to common customer questions, reducing inquiry volume.
- Exceeded performance metrics consistently, earning recognition as a top performer within the team.
- Provided coaching and mentoring to new hires, contributing to their successful integration into the team.
- Assisted customers in navigating company website and placing online orders, improving overall user experience.
- Maintained detailed records of customer interactions, ensuring proper follow-up and resolution of issues.
- Contributed to sales growth by upselling products and services based on individual customer requirements.
- Participated in cross-functional teams to discuss ways to improve overall customer satisfaction across the company.
- Resolved escalated customer issues, restoring confidence in company's commitment to service excellence.
- Analyzed customer service metrics to identify trends and develop strategies for improvement.
- Enhanced customer loyalty by offering personalized solutions tailored to individual needs.
Car Detailer
5 Months- Washed, waxed, and polished exteriors to maintain dealership presentation standards.
- Cleaned vehicle interiors, including seats, dashboards, carpets, and trim, for showroom readiness.
- Vacuumed and shampooed upholstery, removing dirt, stains, and debris from customer vehicles.
- Inspected finished vehicles for quality issues and corrected missed spots before display.
Education
High School Diploma
- Graduation with Distinction, 2014
- Honor Roll, 2014
- Recipient of CO-OP Program, 2014
- Completed Coursework: CO-OP Program, 2014
- Professional Development Studies: Akerley NSCC, 2013
- Member of O2 Program, 2011 to 2014
- Welding Program, NSCC, Completed 2014
Makeup Artistry - Make Up Artistry
- Honour Roll, 2018
- Ranked 89.9% in Class
- Recipient of Makeup Artistry, 2018
- Completed Coursework: Makeup Artistry, 2018
- Professional Development Studies: Runway Makeup Artistry, 2018
- Completed College-level Coursework: MUA Studies, 2018
Welding Program - Trades
- Graduation with Distinction, 2016
- Honor Roll, 2016
- Recipient of Welding Program, 2016
- Completed Coursework: Welding Program, 2016
- Professional Development Studies: Alantica Mech, 2015
- Completed College-level Coursework: Welding Program, Alantica Mech, 2016
Skills
Interior cleaning
Pressure washing
Steam cleaning mastery
Alloy wheel cleaning
Clay bar treatment
Headlight restoration
Workflow management
Safety compliance
Steam cleaning
Sales strategies
Paint correction
Surface restoration
Eco-friendly practices
Languages
English
Full Professional
Certification
- System X Ceramic Coating Installer License - 2024
- Licensed Makeup Artist -2018
- Welding Program - NSCC AKERLEY - 2016
- Certified Car Detailer, M&R Auto Restore - 2018
Timeline
Car Detailer/Parts Manager
Intact Insurance
03.2025 - 06.2026Read More
Car Detailer
Fix Auto Collision
07.2024 - 03.2025Read More
Car Detailer/Customer Service Representative
CarStar
09.2022 - 07.2024Read More
Car Detailer
Jim Morrison Auto Sales
04.2022 - 09.2022Read More
Professional Car Detailer
M&R Auto Restore
03.2018 - CurrentRead More
HDC
Makeup Artistry from Make Up Artistry
Read More
Millwood High School
High School Diploma
Read More
NSCC Akerley
Welding Program from Trades
Read More