Madison Baker, BBA
Crow Head, Twillingate,NL
Summary
Professional individual with a flexible schedule who is dedicated, ambitious and career-oriented. Excellent at multitasking with strong interpersonal and problem-solving skills. Extremely resilient and able to perform under pressure and in continuously changing working conditions. Strong motivation for professional growth and a unique aptitude for making critical decisions. An effective communicator with a passion for teamwork and the continued building of skills, looking for a challenging career opportunity.
Overview
11
11
years of professional experience
1
1
Certification
Work History
Bartender and Server
Split Rock Brewing Co. and Stage Head Pub
05.2021 - Current
- Responsible for opening and closing the pub
- On shift duties include serving alcoholic and non-alcoholic beverages, items from the food menu, stocking and organizing merchandise, operating the cash register, closing the cash register at closing, and cleaning
- Required to converse with customers and be efficient in a high stress and fast-paced work environment.
- Served high customer volumes during special events, nights, and weekends.
- Managed cash handling duties responsibly, ensuring accurate accounting at the end of each shift.
Human Resource Management Intern
Jump Recruitment and Higher Talent Consulting
10.2022 - 04.2023
- Throughout the duration of this internship, I was immersed in the human resources environment and acquired a number of skills
- These include: Worked with accounting firms, technology firms, manufacturing companies, oil and gas corporations, marine construction companies, as well as both commercial and residential real estate firms
- Worked with all levels of differing companies included in the corporate structure, from junior and senior managers to CEO's/COO's/Executive Directors
- Completed administrative work and responsibilities
- Proficient on Excel and other Microsoft Applications, as well as Google Applications
- Responsible for revising/editing and reviewing Occupational Health and Safety (OHS) Policies
- Completed and populated training matrixes
- Revised and completed performance management models from initial stages to implementation
- Reviewed and revised employee handbooks
- Created and revised organizational charts
- Was present for numerous recruitment interview scenarios, where I was responsible for compiling notes and assessing candidates' qualifications to send to my manager as well as the client at hand
- Including executive recruitment
- Attended meetings with both client employees and partners pertaining to performance management implementation
- Attended Performance Improvement Plan (PIP) Meetings on behalf of clients
- Attended compensation adjustment meetings
- Attended executive recruitment meetings with executive directors and board chairs
- Contacted references and conducted formal reference checks
- Compiled notes to send back to my manager and the client
- Compiled process documents for recruitment initiatives
- Attended and completed numerous WorkPlaceNL training workshops
- Developed executive candidate questionnaires for the purpose of Board review
- Reviewed labor relations standards for the purpose of handbook revisions
- Conducted probationary reviews and interviews
- Uploaded job posting advertisements on recruitment websites
- Conducted resume editing and building workshops
- Reviewed and revised onboarding presentations.
Barista
Crow's Nest Café
06.2013 - 08.2020
- Responsible for opening and closing the café
- On shift duties included making warm and cold drink options, serving meals and desserts to both inside and outdoor seating decks, stocking, cleaning, and doing up the cash register at closing
- Required to converse with customers and be highly personable.
- Maintained a clean and organized workspace for optimal productivity and safety.
- Promoted a welcoming atmosphere by greeting customers with a friendly demeanor and promptly addressing their needs.
Boat Tour Representative and Cashier
Iceberg Man Boat Tours and Craft Shop
06.2017 - 08.2017
- Responsible for opening and closing the craft store
- On shift duties included taking bookings for boat tour trips, canceling trips (if need be), checking in customers for merchandise takeaway and boat tour registration, and cleaning and organizing merchandise
- Required to converse with customers and aid in problem solutions.
- Provided exceptional customer service, resulting in numerous positive reviews and repeat business from satisfied clients.
- Educated clients on local customs, traditions, and safety procedures during destination orientation sessions.
Education
Bachelor of Business Administration - Concentration in Human Resource Management
Memorial University of Newfoundland
St. John's, NL08.2023
High School - Level III Academic (Honours) Diploma -
J. M. Olds Collegiate
01.2019
Skills
- Strong multitasking
- Highly reliable
- Team player attitude
- Clear and effective communication
- Patience and Tolerance
- Outgoing Personality
- Engaging personality
- Organizational ability
- Complex Problem-Solving
- Professional Appearance
Accomplishments
- Electoral Scholarship | $2,000
- Memorial University | $2,550 Scholarship Recipient
- Academic Achievement Scholarship | $500
- University of Toronto Honorary Distinction Scholarship | 2019
- SHAD Valley Attendee in London, Ontario | 2017
- Rotary Club of Gander Adventure in Canadian Citizenship Winner | 2018
- Twillingate Leos Club President | 2017-2019
- Twillingate Recreating Committee - Student Representative | 2017-Present
- Twillingate Community Advisory Committee - Student Representative | 2016-2019
- Twillingate School Council - Student Representative | 2017-2019
- Twillingate Student Council President | 2019
- Studio Versô Volunteer | 2022-2023
- Mental Health First Aid Certificate | 2023
References
Personal Reference:
Senator Mohamed-Iqbal Ravalia
Independent Senators Group
Phone: 709-884-9341
Email: ravalia@mun.ca
Professional References:
Krista Tapper
Human Resources Advisor, Pennecon
Phone: 709-764-1286
Email: Krista.tapper@gmail.com
Brittany Jenkins
Bar Manager
Phone: 709-884-9195
Email: Bjenkins93@outlook.com
Languages
English
Native or Bilingual
Certification
Mental Health First Aid Certificate (2023)
Timeline
Human Resource Management Intern
Jump Recruitment and Higher Talent Consulting
10.2022 - 04.2023
Bartender and Server
Split Rock Brewing Co. and Stage Head Pub
05.2021 - Current
Boat Tour Representative and Cashier
Iceberg Man Boat Tours and Craft Shop
06.2017 - 08.2017
Barista
Crow's Nest Café
06.2013 - 08.2020
Bachelor of Business Administration - Concentration in Human Resource Management
Memorial University of Newfoundland
High School - Level III Academic (Honours) Diploma -
J. M. Olds Collegiate
Mental Health First Aid Certificate (2023)
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