Madison Apalategui
Chino
Summary
Dedicated and compassionate Veterinary Assistant with extensive experience in providing high-quality care for small and exotic animals, including reptiles, birds, small mammals, cats, and dogs. Adept at handling a diverse range of exotic species with care and precision, ensuring their comfort and well-being. Skilled in assisting veterinarians during examinations and diagnostic procedures, as well as administering medications, vaccinations, and client communication. Proven ability to mentor new staff and enhance patient care. A strong communicator with excellent interpersonal skills, committed to supporting both the veterinary team and pet owners in delivering optimal care for animals in need.
Overview
7
7
years of professional experience
Work History
Veterinary Assistant
Loving Hands Animal Hospital
02.2024 - Current
- Position animals for diagnostic imaging such as x-rays.
- Administration of medications and vaccinations as prescribed by the veterinarian.
- Assisting veterinarians with examinations and diagnostic procedures.
- Disinfecting exam areas and kennels
- Sterilizing surgical equipment
- Maintaining patient records through Avimark software
- Helped with training of new veterinary assistants and support staff to improve individuals' capabilities.
- Provide exceptional customer service while managing phone calls and front desk tasks.
- Assisted in diagnostic imaging procedures such as radiographs
- Assisted in emergency situations providing first aid or life-saving measures under veterinarian supervision.
- Blood draws and Intravenous catheterization
- Roomed patients and obtained detailed patient history
Veterinary Receptionist
Loving Hands Animal Hospital
07.2022 - 02.2024
- Managed multi-line phone system and pleasantly greeted patients.
- Facilitated smooth daily operations by taking messages for veterinarians as needed.
- Provided compassionate support during difficult situations such as end-of-life decisions or emergency visits, establishing trust with clients.
- Maintained office and waiting room, keeping common areas clean and tidy.
- Assisted in training new staff members on reception procedures and software systems
- Coordinated patient scheduling, check-in, check-out and payments for billing.
- Triaged incoming patients to determine treatment needs and urgency of care.
- Contributed to positive work environment through excellent teamwork and collaboration with staff members.
- Maximized appointment availability by effectively coordinating schedules between multiple veterinarians and clients.
- Promoted clinic services and products through knowledgeable recommendations to pet owners based on their specific needs.
- Greeted pet parents with warm smile
Customer Service Associate
Kisses From Italy
12.2021 - 06.2022
- Run the register
FFA Student
Sonora High School
08.2018 - 06.2022
- Worked with large animals such as: Lambs, Cows, Pig's and Goats
- Studied Animal Science and Animal Anatomy
Dance Teacher's Assistant
Alohi's Dance Studio
04.2019 - 03.2020
- Assisted with coordination and administration of complete dance program.
- Planned and oversaw group and individual dance performances.
- Taught groups Hula and Tahitian dances.
Education
High School Diploma -
Sonora High School
La Habra, CA05.2022
Skills
- IDEXX and Antech Laboratory Machines
- Ear/skin cytology
- IV/ IM injections
- Avimark software
- Cleaning surgical instruments
- Vaccine administration
- Appointment scheduling
- Mentoring
- Veterinary terminology
- Experience working with exotic animals
- Client communication
- Animal restraint techniques
- Diagnostic imaging
- Animal handling
- Intravenous catheterization
Accomplishments
- Mentored children in Polynesian dance.
- Participated in a mentorship with UC Davis student for animal science program.
- Volunteered at local animal shelters
- Helped bathe and care for dogs in the community to raise donations for animal shelters.
- Gave farm tours to elementary students to teach them about our agriculture program at my high school.
Timeline
Veterinary Assistant
Loving Hands Animal Hospital
02.2024 - Current
Veterinary Receptionist
Loving Hands Animal Hospital
07.2022 - 02.2024
Customer Service Associate
Kisses From Italy
12.2021 - 06.2022
Dance Teacher's Assistant
Alohi's Dance Studio
04.2019 - 03.2020
FFA Student
Sonora High School
08.2018 - 06.2022
High School Diploma -
Sonora High School
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