Madina Naim

oversee a team of 40+ sales professionals, including team leads. Driving performance through strategic leadership and focused development, conduct weekly sales training sessions to enhance team skills, and develop Team Leads to ensure they are equipped to motivate their teams and achieve sales excellence. developing targeted sales strategies, analyzing key performance metrics, and fostering a culture of accountability and continuous improvement, I ensure the team consistently exceeds revenue goals. My role extends to managing daily operations, streamlining processes, and resolving complex customer challenges, all while fostering a positive and motivating work environment that supports both employee growth and the company's objectives.

Managed 10+ sales associates specializing in mobile products providing coaching and mentorship to drive performance and achieve revenue goals. I led monthly one-on-one meetings to support individual development. By fostering a positive work environment and focusing on customer engagement, I ensured exceptional service and maximized sales opportunities in the mobile department.

Managed a team of 20+ sales associates, driving performance and achieving sales targets through effective coaching and talent development. I led monthly one-on-one meetings to support individual growth and ensure alignment with sales goals. By fostering an engaging and collaborative work

environment, I motivated my team to excel and deliver exceptional customer service. My leadership and strategic guidance contributed to the team's success in meeting and exceeding sales objectives, while also enhancing overall department performance.

Oversaw a dedicated team of 10+ associates responsible for efficiently managing and executing online and in-store order fulfillment processes. I ensure timely and accurate order processing, coordinate inventory management, and maintain high standards of customer service. My role includes training and mentoring team members, conducting performance evaluations, and optimizing workflows to enhance productivity. By fostering a collaborative and organized work environment, I drove the team to achieve operational excellence and consistently meet fulfillment targets, contributing to an exceptional customer experience.

I provided exceptional support to customers by addressing inquiries, resolving issues, and ensuring a positive shopping experience. I assisted with product information, handled returns and exchanges, and offered solutions to enhance customer satisfaction. By maintaining in-depth knowledge of store policies and promotions, I delivered accurate and timely assistance. My role involved managing customer interactions with professionalism and empathy, contributing to a high level of customer loyalty and retention.