Madina MANKOUR

• Helped customers locate products and checked store system for merchandise at other sites.
• Assisted customers with prompt and polite support in-person and via telephone.
• Remained calm and poised in high-stress, dynamic environment to promote service to customers and staff.
• Established rapport with customers using active listening and interpersonal skills.
• Used consultative sales techniques to understand customer needs and recommend relevant products and services.

• Handle customer complaints by providing solutions, often within a time limit to ensure the customer is satisfied.
• Learn to identify customer needs or desires in order to recommend the appropriate product or service.
• Learn the software systems used by the company to be able to communicate effectively with incoming inquiries.
• Keep a record of incoming inquiries to be able to reference at a later date.
• Be able to process orders, forms, applications, or requests.
• Work with colleagues when necessary to resolve customer complaints.
• Provide feedback to other departments to help improve sales, marketing, and business processes.
• Learn about the products inside and out to be able to answer any questions from customers.

* Manage the risks of trading on foreign exchange markets while making a profit
* Conduct research on the financial markets
Analyze market activity and monitor market trends
* Prepare reports on financial services and the forex market for users and managers

• Identifies opportunities for expanding relationships through additional products or services
• Consolidate assets held outside the bank through key prospecting activities leveraging lead generation, phone outreach and client referrals
• engage in opening new investing accounts, and initiate transfers of assets from other financial institutions.