Madilyn Kuchera

Patient Care Coordination:

• Extensive experience in coordinating patient care, emphasizing a compassionate and organized approach to enhance overall patient experience.

Inventory Management:

• Demonstrated proficiency in maintaining accurate and organized inventory records, ensuring that essential supplies are readily available for daily clinic operations.

Vendor Relations:

• Established and maintained positive relationships with suppliers and vendors, negotiating favorable terms and prices to optimize the clinic's procurement process.

Schedule and Payroll Management:

• Successfully determined and managed doctors' schedules and payroll, contributing to the efficient operation of healthcare practices.

Office Organization Enhancement:

• Spearheaded office organization improvements through the development of effective filing systems and customer database protocols, resulting in streamlined administrative processes.

Medical Insurance Billing:

• Proficiently billed medical insurance with Alberta Health Services and private insurance companies, demonstrating a comprehensive understanding of billing procedures within the healthcare sector.

Financial Oversight:

• Implemented proactive monitoring of credit card purchases and invoicing, preventing financial errors and ensuring the accuracy of financial transactions.

Insurance Coverage Analysis:

• Thoroughly reviewed patients' insurance coverage, deductibles, potential insurance carrier payments, and remaining balances not covered under policies, ensuring transparent financial information for patients.

Patient Appointment Management:

• Scheduled and followed up on patient appointments, maintaining organized patient files to facilitate seamless healthcare delivery.

Medical Information Management:

• Gathered, transcribed, and typed medical information into charts, ensuring accurate and up-to-date records for effective patient care.

Patient Care Coordination:

• Adept at coordinating comprehensive patient care, ensuring a seamless and positive experience from pre-exam data collection to post-exam follow-up.

Clinical Skills:

• Administered visual field testing, ocular photography, and collected pre-exam data, showcasing technical proficiency in optometric diagnostic procedures.

Private Insurance Billing:

• Successfully managed private insurance billings, navigating the complexities of insurance procedures to optimize reimbursement and financial processes.

Optometric Examination:

• Conducted thorough eye examinations using instruments and pharmaceutical agents to determine visual acuity, contributing to accurate diagnoses and treatment plans.

Optometrist Support:

• Supported optometrists in vision screenings and exams by preparing rooms with medical instruments, ensuring a conducive environment for precise assessments.

Patient Assistance:

• Assisted patients in locating appropriate medications, eyeglasses, and contact lenses, demonstrating a commitment to meeting individual patient needs.

Facility Efficiency:

• Maintained a smooth patient flow throughout the facility, promoting efficiency in overall operations and enhancing the patient experience.

Patient Interaction and Data Collection:

• Led patients to exam rooms, collected medical histories, and conducted interviews regarding health and medications, providing optometrists with optimal initial data for examinations.

Documentation and Record Keeping:

• Documented patient care meticulously by charting patient conditions and treatment details in records, ensuring accurate and comprehensive documentation.

Referral Management:

• Handled all aspects of referral processes, including faxing, writing referrals, and receiving referrals, demonstrating organizational skills in managing patient care continuity.

• Supervised day-to-day operations to meet performance, quality and service expectations.
• Monitored cash intake and deposit records, increasing accuracy, and reducing discrepancies.
• Completed regular inventory counts to verify stock levels, address discrepancies, and forecast future needs.
• Offered hands-on assistance to customers, assessing needs, and maintaining current knowledge of consumer preferences.
• Developed loyal and highly satisfied customer base through proactive management of team customer service strategies.
• Optimized store displays and appearance via strategic merchandising.
• Engaged directly with customers to offer assistance and resolve complaints.

• Interacted well with customers to build connections and nurture relationships.