Summary
Overview
Work History
Education
Skills
Timeline
Generic

Madie Jefferies

Oshawa,ON

Summary

A motivated individual seeking a role that balances academic pursuits with professional responsibilities. Recognized for a proactive approach and commitment to continuous learning, consistently bringing value to employers and teams. Thrives in dynamic environments, quickly adapting to challenges while maintaining an efficient workflow.

Overview

4
4
years of professional experience

Work History

Customer Service Representative

Rona+
02.2024 - Current
  • Addressed customer concerns with empathy, leading to increased customer loyalty and repeat business.
  • Trained and mentored new employees, facilitating their smooth integration into the team.
  • Responded promptly to customer inquiries regarding products, services, and company policies, both in person and over the phone.
  • Managed the processing of returns, exchanges, and online order fulfillment, ensuring efficient service and customer satisfaction.
  • Conducted cross-training to improve team flexibility and coverage.
  • Provided detailed information on store promotions and memberships, actively signing up customers.
  • Handled rental release and return procedures, maintaining accuracy and customer trust.
  • Maintained clean and orderly work areas by sweeping floors, emptying trash cans, and wiping down surfaces.
  • Developed and updated databases to handle customer data.

Construction Laborer/Assistant

Tomarria Homes
05.2023 - 08.2023
  • Organized job sites for smooth operations by placing supplies and equipment in ideal locations.
  • Cleaned the model home on site including tasks such as vacuuming, cleaning bathrooms, picking weeds, and clearing cobwebs
  • Followed the scope of work provided by the foreman.
  • Maintained professional relationships with carpenters, electricians and plumbers.
  • Cleared sites of rubble, debris, and waste materials.

Help/Cashier

Sprinkles 'N Things
11.2021 - 08.2023
  • Followed recipes/instructions provided by the owner
  • Completed opening/closing procedures
  • Replenished supplies to maintain an organized register/workstation.
  • Greeted and communicated with customers to take beverage/food orders and offer recommendations based on taste preferences.
  • Consistently maintained high levels of cleanliness, organization, storage and sanitation of food and beverage products to ensure quality.
  • Operated cash registers to process customer payments.

Cashier

Home Building Center
04.2022 - 03.2023
  • Learned and used two P.O.S systems, ProfitMaster and Transaxtion V.8
  • Worked and communicated effectively with co-workers, problem-solving individually and with help when needed
  • Engaged customers in pleasant conversation while completing cash register transactions.
  • Stocked/faced store shelves and end-caps with merchandise, and completed price changes.
  • Processed efficient and accurate cash, check, debit and credit card payments using Point-of-Sale system.
  • Kept records of purchases; maintained orderly appearance of checkout area; restocked supplies as needed.

Cook/Server

Champions Diner and Pizzeria
04.2020 - 04.2022
  • Prepare/cook food materials for over 20 menu items
  • Cross-trained to fill in for absent team members and cover kitchen needs.
  • Sanitized kitchen surfaces and equipment to prevent cross-contamination.
  • Handled a high volume of orders coming through and produced consistent, quality results.
  • Demonstrated hospitality and customer service while greeting tables.
  • Managed orders and payments with the P.O.S. system.

Education

High School Diploma -

Holy Cross Catholic Secondary School
Peterborough, ON
06-2023

International Baccalaureate

IE Weldon
03-2023

Skills

  • Customer Service
  • Problem-solving abilities
  • Work Ethic and Integrity
  • Patience and Empathy
  • Time management skills
  • Reliability and punctuality
  • Willingness to learn
  • Attention to Detail

Timeline

Customer Service Representative

Rona+
02.2024 - Current

Construction Laborer/Assistant

Tomarria Homes
05.2023 - 08.2023

Cashier

Home Building Center
04.2022 - 03.2023

Help/Cashier

Sprinkles 'N Things
11.2021 - 08.2023

Cook/Server

Champions Diner and Pizzeria
04.2020 - 04.2022

High School Diploma -

Holy Cross Catholic Secondary School

International Baccalaureate

IE Weldon

Similar Profiles

CREATE PROFILE
Madie Jefferies