Summary
Overview
Work History
Education
Skills
Timeline
StoreManager

Madi Shelley

Ottawa,ON

Summary

Dynamic operations manager with a strong work ethic, successfully led Ottawa Valley Cleaning to enhance customer satisfaction through eco-friendly practices and efficient scheduling. Proven expertise in inventory management and business planning, driving operational efficiency and profitability while training staff to deliver exceptional service.

Overview

14
14
years of professional experience

Work History

Owner/Operator

Ottawa Valley Cleaning
02.2021 - Current
  • Managed daily operations, ensuring high-quality cleaning services and customer satisfaction.
  • Developed and implemented efficient scheduling systems for staff assignments and client appointments.
  • Trained and supervised cleaning staff to maintain consistent service standards and operational efficiency.
  • Conducted regular quality inspections to uphold service excellence and address client feedback promptly.
  • Led initiatives to implement eco-friendly cleaning practices, promoting sustainability within business operations.
  • Managed day-to-day business operations.

Store Manager

Play It Again Sports Orleans
07.2011 - Current
  • Assisted team in daily operations and customer service tasks.
  • Learned inventory management systems to track stock levels efficiently.
  • Supported store setup and merchandising to enhance product visibility.
  • Collaborated with staff to maintain cleanliness and organization of sales floor.
  • Engaged with customers to address inquiries and resolve concerns promptly.
  • Participated in training sessions to develop product knowledge and sales techniques.
  • Contributed ideas for improving store layout based on customer feedback.
  • Helped implement promotional displays to drive sales during key events.
  • Managed inventory control, cash control, and store opening and closing procedures.

Store Owner

Play It Again Sports Barrhaven
06.2022 - 06.2023
  • Managed daily operations, ensuring optimal inventory levels and product availability.
  • Developed marketing strategies to enhance customer engagement and drive sales growth.
  • Oversaw staff training programs, improving team performance and service quality.
  • Implemented cost-reduction strategies, optimizing operational efficiency and profitability.
  • Maintained a clean, organized, and visually appealing store environment to create an inviting shopping experience.
  • Enhanced customer satisfaction by providing exceptional service and addressing customer inquiries or concerns promptly.

Education

High School Diploma -

Sir Wilfrid Laurier Secondary School
Ottawa, ON

Skills

  • Operations management
  • Documentation and reporting
  • Business planning
  • Inventory management
  • Strong work ethic
  • Dependable and reliable
  • Time management

Timeline

Store Owner

Play It Again Sports Barrhaven
06.2022 - 06.2023

Owner/Operator

Ottawa Valley Cleaning
02.2021 - Current

Store Manager

Play It Again Sports Orleans
07.2011 - Current

High School Diploma -

Sir Wilfrid Laurier Secondary School

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Madi Shelley