Madi Killingsworth
Ottawa,ON
Summary
Well-qualified individual with proven success in improving operations and solving problems. Highly proficient in building lasting relationships with key decision makers, customers and team members to further company goals. Ready to leverage training and experience to take on new professional challenges.
Overview
6
6
years of professional experience
1
1
Certification
Work History
Dispatcher/Accounts Recievable Representative/CSO Representative
Power-Tek Group (Shawn Robinson Refrigeration)
04.2022 - Current
- Communicated with technicians and to coordinate timely service calls needed.
- Directed dispatching, routing, and tracking of 8 fleet vehicles.
- Maintained updated and detailed records of calls in physical and electronic database.
- Create and processed invoices and payments for dispatched orders to provide proof of transaction.
- Assisted in resolving customer complaints and grievances.
- Proven ability to learn quickly and adapt to new situations.
- Complete credit card reconciliation in our database for technicians company credit cards
- Set up new employees in our database used.
- Complete timesheets for all technicians associated with weekly payroll, fill out our net pay sheet weekly.
Residential Support Worker
Partners In Parenting
08.2022 - 04.2023
- Assisted residents with basic activities of daily living.
- Monitored client medications and adherence to individual treatment plans.
- Planned, prepared, and served meals and snacks according to prescribed diets.
- Planned a daily activity calendar for all residents monthly.
- Properly engaged in activities suited to each residents needs.
Home support Attendant Care Worker
VHA Health
02.2021 - 08.2022
- Provide care for clients with physical disabilities
- This including, assisting with meals, assisting with toileting and personal hygiene
- As well as any other care necessary for the clients individuals needs
- Trained with ceiling track lifts.
- Managed time efficiently in order to complete all tasks within deadlines.
Phippen House Support Worker
10.2020 - 01.2021
- Provided care in two different homes for children from the ages of 2- 18
- In both houses all children had different disabilities including being non-verbal
- Exhibited a positive and encouraging demeanor in the presence of the children to help with their spirits
- Created activities for the children in both houses
- Was responsible for meal prep, and implemented personal care plans.
Sports Check Sales Associate
11.2018 - 10.2020
- Provided exceptional customer service at all times
- Helped customer’s find whatever needed while also encouraging additional items that they may find helpful
- Provided a positive attitude and environment with both staff and customers
- As well as performed organizational and tasks involving overstock.
Customer Service
Wendy’s
10.2017 - 11.2018
- Demonstrated cash handling skills, both within front end services and take out window services
- Performed cleaning tasks when needed
- Provided exceptional customer service at all times, creating a positive impact on the customer experience.
Education
High School Diploma -
Longfields Davidson Heights Secondary School
No Degree - Social Service Work
Loyalist College
No Degree - Child Development Course
Algonquin College
Ottawa03.2020
Skills
- Active listening skills
- Organizational skills
- Exemplary Communication Skills
- Boundary setting
- Service Planning
- Customer Relationship Management
- Accounts Payable and Accounts Receivable
- Empathy and Compassionate Care
- Supporting Daily Living Needs
- Mobility Support
Additional Information
- , Awarded “Coach’s Award” for the Senior Girls Basketball Team. (2020)
Certification
CPR + First Aid
WHMIS
Timeline
Residential Support Worker
Partners In Parenting
08.2022 - 04.2023
Dispatcher/Accounts Recievable Representative/CSO Representative
Power-Tek Group (Shawn Robinson Refrigeration)
04.2022 - Current
Home support Attendant Care Worker
VHA Health
02.2021 - 08.2022
Phippen House Support Worker
10.2020 - 01.2021
Sports Check Sales Associate
11.2018 - 10.2020
Customer Service
Wendy’s
10.2017 - 11.2018
High School Diploma -
Longfields Davidson Heights Secondary School
No Degree - Social Service Work
Loyalist College
No Degree - Child Development Course
Algonquin College
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