Madhvi Patel

• Maintain interpersonal relationships with patients, visitors, other hospital departments and unit staff.
• Assisted nursing staff with patient care, ensuring timely completion of tasks and improved patient satisfaction.
• Answered telephone calls to offer office information, answer questions, and direct calls to staff.
• Managed incoming calls and directed to appropriate department.
• Transfer patients to different facilities, majority being Kaiser and higher-level transfers.
• Maintained a clean, organized work environment for optimal efficiency in the delivery of patient care services.

• Completing provider orders including: admitting patients to hospitalists and specialists, preliminary admissions, consultations with specialists, completing social service requests.
• Activate code strokes and STEMI's
• Delegating patient transfers to outside facilities (adult and pediatrics; ER to ER, insurance transfers, trauma transfers, EMTALA transfers; direct admissions)
• Delegate and operate 10 phone line system; interfaculty communication with multiple departments.
• Setting up patient transportation to home or other facilities.
• Communications with insurance representatives regarding patient disposition; case management; providing clinical information to transferring facilities
• Completing all clerical duties in the emergency room nursing station and providing all documentation and charting with other ER staff members
• Taking on jobs and duties as assigned and practicing detail orientation in a timely manner per hospital protocol.
• Always in compliance with HIPAA; OSHA; JACO
• Organized and maintained patient chart filing system to promote quick data finding for staff.
• Completed administrative patient intakes with case histories, insurance information and mandated forms.
• Carried out day-to-day duties accurately and efficiently.
• Exceeded goals through effective task prioritization and great work ethic.

• Live Charting in the ER while in the patient exam room with the physician. Opening templates pertaining to the patient's chief complaint, documenting a complete history of present illness including back-story.

• Checking daily mail, greeting all patient’s, electronically scanning records and documents, daily e-mail communication with team and outside clients/ patient’s, checking patient’s in and out, setting appointments and meetings, and additional special projects as assigned.
• Act as a liaison between management, physicians, and patient’s. Scheduling surgical and non surgical appointments.
• Verifying insurances and collecting payments.
  Submitting requests for private and worker’s compensation insurances for all necessary prior authorizations.
• Completing and submitting disability paperwork for patients. (ex: EDD, FMLA, USDOL, Aetna, UHC, etc).
• Screening and delegating daily voicemail messages from patient’s, Attorney’s, Adjuster, insurance offices, other provider offices. Referring patient’s to outside providers for treatment specific specialties. Communication different departments for billing, CPT codes, surgery center, call center.
  Manage and order inventory for all office supplies.
• Completion of patient visit chart in live environment- History of present Illness,
  ROS, Physical Exam, Allergies, test results, treatment plan, diagnosis, and follow-up instructions
• Restocked supplies and submitted purchase orders to maintain stock levels.
• Scheduled office meetings and client appointments for staff teams.
• Managed relational database to store information for reference, reporting and analysis.

• Attended patient appointments and wrote narrative account of events using proper abbreviations, grammar and spelling.
• Accepted dictated notes and produced professional documents with outlined information.
• Reviewed records, paperwork and orders for errors and resolved issues with minimal direction.
• Selected appropriate ICD-10 and CPT codes for records.
• Charted patient encounters by recording information such as diagnosis, treatments and prescriptions.
• Stayed on top of current patient loads to facilitate efficient and organized workflow.
• Verified signatures and checked medical charts for accuracy and completion.
• Guarded against fraud and abuse by verifying coded data accurately reflected services provided.
• Accompanied physicians through day in fast-paced, stressful environments.
• Documented complete information about examinations, treatment plans, lab results and other details directly into charts.
• Processed paperwork such as discharges and transportation orders to coordinate patient movements.
• Reviewed outpatient records and interpreted documentation to identify diagnoses and procedures.
• Used SRS to input information into computerized patient record system.