Summary
Overview
Work History
Education
Skills
PERSONAL DETAILS
Hobbies and Interests
Disclaimer
Timeline
Generic

Madhvi Mehta

Edmonton

Summary

Detail-oriented administrative assistant with experience in customer service, data entry and office management.

Overview

12
12
years of professional experience

Work History

Administrative Assistant

Onshore Group Inc.
11.2023 - Current
  • To schedule and confirm appointments.
  • To answer electronic enquiries.
  • To greet people and direct them to contacts or service areas.
  • To order office supplies and maintain inventory.
  • To type and proofread correspondence, forms and other documents.

Administrative Officer

Skyway Consultancy Services
11.2020 - 08.2023
  • Maintained inventory of office supplies and placed orders.
  • Prioritized work and coordinated with staff to meet the deadline.
  • Supervised and guided new employees and responded quickly to questions to improve understanding of job responsibilities.
  • Trained and supervised employees on office policies and procedures.
  • Opened and properly distributed incoming mail to promote quicker response to client inquiries.

Administrative Supervisor

Alchemy School (C.B.S.E.)
11.2019 - 10.2020
  • Streamlined school operations by implementing efficient administrative processes and procedures.
  • Maintained a school calendar and schedule appointments.
  • Boosted student enrollment rates with strategic marketing initiatives and community outreach programs.
  • Coordinated staff and student activities to promote a safe and productive learning environment.
  • Communicated with parents to encourage active parental participation in education.

Administration Trainee

Alchemy School (C.B.S.E.)
07.2019 - 10.2019
  • Responded to routine letters, general correspondence, compose letters, memorandum and reports pertaining to standard policies and operations to support management.
  • Enhanced communication within the team by scheduling regular meetings and distributing meeting agendas in advance.
  • Assisted in budget monitoring by tracking expenses, updating financial records, and generating monthly expense reports.
  • Answered telephones and transferred calls to the correct departments.
  • Performed administrative duties such as filing, photocopying, etc.


Senior Executive

Vodafone India Services Private Limited
11.2018 - 06.2019
  • Trained new chat support specialists, fostering a supportive work environment that encouraged growth and development.
  • Educated customers about billing, payment processing and support policies and procedures.

Process Executive

Vodafone India Services Private Limited
11.2017 - 10.2018
  • Achieved consistently high customer ratings through excellent problem-solving abilities and attentive listening skills.
  • Assisted customers in navigating company website features, resulting in improved user experience and customer retention rates.
  • Enhanced customer satisfaction by providing timely and accurate resolutions to technical issues.

Pre-Primary/Primary School Teacher

Amrishbhai R. Patel School (C.B.S.E.)
07.2014 - 04.2017
  • Monitored students' academic, social, and emotional progress and recorded in individual files.
  • Organized and attended a parent-teacher meeting.
  • Developed weekly lesson plans and activities to engage children and promote learning.
  • Observed children to identify individuals in need of additional support and developed strategies to improve assistance.
  • Organized and supervised large and small group activities.

Receptionist

Advanced Academy School (C.B.S.E.)
03.2013 - 07.2014
  • Kept reception area clean and neat to give visitors positive first impression.
  • Greeted incoming visitors and parent's professionally and provided friendly, knowledgeable assistance.
  • Resolved student's problems and complaints.
  • Organized, maintained and updated information in computer databases.
  • Managed multiple tasks and met time-sensitive deadlines.

Education

Bachelor of Commerce - Business Administration And Management

Devi Ahilya Vishwavidyalaya
Indore, India
08-2011

Grade 12 - Commerce Stream

Board of Secondary Education Madhya Pradesh
Indore, India
01.2008

Skills

  • Scheduling and calendar management
  • Data entry
  • Time management
  • Computer proficiency
  • Microsoft Office Suite
  • Mail handling

PERSONAL DETAILS

English
Hindi
Gujarati

Hobbies and Interests

Hobbies: Reading, listening to music, travelling.

Disclaimer

I assure you that the above provided information is true to my knowledge. Regards, MADHVI MEHTA

Timeline

Administrative Assistant

Onshore Group Inc.
11.2023 - Current

Administrative Officer

Skyway Consultancy Services
11.2020 - 08.2023

Administrative Supervisor

Alchemy School (C.B.S.E.)
11.2019 - 10.2020

Administration Trainee

Alchemy School (C.B.S.E.)
07.2019 - 10.2019

Senior Executive

Vodafone India Services Private Limited
11.2018 - 06.2019

Process Executive

Vodafone India Services Private Limited
11.2017 - 10.2018

Pre-Primary/Primary School Teacher

Amrishbhai R. Patel School (C.B.S.E.)
07.2014 - 04.2017

Receptionist

Advanced Academy School (C.B.S.E.)
03.2013 - 07.2014

Bachelor of Commerce - Business Administration And Management

Devi Ahilya Vishwavidyalaya

Grade 12 - Commerce Stream

Board of Secondary Education Madhya Pradesh

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