Hi, I’m
Madhvi Garg
Regina,SK
Summary
Dedicated and customer-focused hospitality professional with a passion for providing exceptional guest experiences. Currently pursuing a Hospitality and Tourism Post Grad Certificate at Saskatchewan Polytechnic, with a Master's in Business Administration in Operations Management and a Bachelor's in Commerce. Skilled in front desk operations, guest relations, and team collaboration. Delivering outstanding service and exceeding guest expectations. Proficient in Opera, Microsoft Office Suite, and Adobe Acrobat Pro. Fluent in English and Hindi.
Overview
3
years of professional experience
1
Certification
Work History
Air BnB
Housekeeping Assistant
01.2024 - Current
Job overview
- Ensure All rooms are properly stocked with amenities, linens, and supplies
- Clean and maintain assigned guest rooms and common areas according to established standards and procedures
- Assist with guest requests and inquiries promptly and courteously
- Work collaboratively with the housekeeping team to ensure efficient and timely completion of the task
- Assist with inventory management, including ordering and stocking supplies as needed.
Subway
Store Supervisor
01.2023 - 12.2023
Job overview
- Supervised daily operations of the Subway store, ensuring efficient and smooth workflow
- Handled customer inquiries, concerns, and complaints in a professional and timely manner
- Managed inventory levels and ordered supplies as needed to meet customer demand
- Trained, coached, and motivated team members to deliver excellent customer service and maintain high standards of food quality and cleanliness.
Yummy Kitchen
Food and Beverage Supervisor
01.2021 - 10.2022
Job overview
- Supervised and coordinated the work of kitchen and service staff to ensure smooth and efficient service
- Monitored food and beverage quality, presentation, and portion control to ensure customer satisfaction and compliance with health and safety regulations
- Handled customer inquiries, concerns, and complaints in a professional and timely manner
- Assisted with scheduling and staffing to ensure adequate coverage during peak hours and special events.
Education
Saskatchewan Polytech , SK, Canada
Hospitality and Tourism Post Grad Certificate
12.2024
Shobhit University , Delhi, India
Master in Business Administration - Operations Management
09.2015
University of Delhi , Delhi, India
Bachelor in commerce
09.2010
Skills
- Opera
- Microsoft Office Suite
- Adobe Acrobat Pro
- Canva
- Retail Operations
- Inventory control
- Process Management
- Customer Service
- Team Leadership
- Retail Sales
- Excellent written and verbal communication skills
- Problem-Solving
- Time Management
- Guest Relations
Languages
English
Full Professional
Hindi
Native or Bilingual
Availability
Ability to work a rotating schedule including evenings, weekends, and holidays.
Volunteer Experience
- Thirsty Thursday, Served Liquor and Pizza to the walk-in guests at Saskpolytech, 01/2024 - 04/2024
- Managed Cultural Activities at Saskpolytech, 01/2024 - 04/2024
References
Available upon request
Certification
Serve it Right
Timeline
Housekeeping Assistant
Air BnB
01.2024 - Current
Store Supervisor
Subway
01.2023 - 12.2023
Food and Beverage Supervisor
Yummy Kitchen
01.2021 - 10.2022
Saskatchewan Polytech
Hospitality and Tourism Post Grad Certificate
Shobhit University
Master in Business Administration - Operations Management
University of Delhi
Bachelor in commerce
Serve it Right
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