Madhur Maxwell Kothapalli
Abbotsford,Canada
Summary
Experienced customer service professional with 2+ years of experience in retail and hotel industry. Skilled in building strong customer relationships, resolving customer issues, strong communicator, problem-solver, and able to work well under pressure. Currently pursuing a master’s degree at TWU in international business. Bilingual, hardworking, and ready to join my next team.
Overview
4
4
years of professional experience
Work History
Host/Expo Runner/Bartender
Old Yale Brewing
03.2023 - Current
- Handled high-pressure situations with composure, effectively managing large parties or unexpected events during busy shifts.
- Supported restaurant marketing efforts by promoting upcoming events or specials to guests as appropriate.
- Developed strong communication skills while liaising between front-of-house and back-of-house teams.
- Served high customer volumes during special events, nights, and weekends.
- Managed cash handling duties responsibly, ensuring accurate accounting at the end of each shift.
Night Front Desk Clerk
Ramada Hotel
01.2021 - Current
- Managed front-end and back-end development in the company's portfolio analyst, and account management systems
- Handled guest complaints professionally, resolving issues quickly to maintain high levels of satisfaction.
- Processed payments accurately while maintaining accountability for cash drawer balances at the beginning and end of shifts.
- Used internal software to process reservations, check-ins and check-outs.
- Monitored front desk telephone lines attentively for prompt response to incoming calls while multitasking effectively during busy periods.
Omni Associate
Walmart Inc
01.2021 - 01.2022
- Increased customer satisfaction by resolving complex issues and providing exceptional service at all times.
- Analyzed customer data to identify trends and anticipate customer needs.
Education
MBA - International Business
Trinity Western University
Langley, BC06.2024
Post Graduate Diploma - Digital Media Science
Pacific Link College
01.2022
Bachelor's - Electrical Engineering
Sarvajanik College of Engineering and Technology
01.2018
Skills
Determined
Strong Work Ethic
Results-oriented
Customer Service
Problem Solving
Attention to Detail
Strong multitasking
Microsoft Office, Teams, Outlook
Availability
Full Time.
References
References are available upon request.
Languages
English
Native or Bilingual
Hindi
Native or Bilingual
Gujarati
Native or Bilingual
Timeline
Host/Expo Runner/Bartender
Old Yale Brewing
03.2023 - Current
Night Front Desk Clerk
Ramada Hotel
01.2021 - Current
Omni Associate
Walmart Inc
01.2021 - 01.2022
MBA - International Business
Trinity Western University
Post Graduate Diploma - Digital Media Science
Pacific Link College
Bachelor's - Electrical Engineering
Sarvajanik College of Engineering and Technology
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