Madhurima Das
Kamloops,BC
Summary
Motivated and detail-oriented professional with a strong passion for learning and a customer-centric approach. Eager to contribute to SAP’s Global Customer Engagement team as an SAP iXp Intern. Skilled in project management, event coordination, and communication, with a focus on supporting innovative business processes and driving customer satisfaction. Quick to adapt to new technologies and environments, with a drive to continuously improve internal processes and deliver impactful results. Committed to contributing to a collaborative, inclusive team environment and bringing fresh perspectives to the table.
Overview
9
9
years of professional experience
1
1
Certification
Work History
Senior Associate (Senior DevOps Engineer)
Cognizant Technology Solutions
Kolkata, India
03.2016 - 11.2024
- Managed and supported a portfolio of 100+ retail applications, ensuring their optimal performance, security, and reliability across multiple environments
- Oversaw the lifecycle of application certificates, coordinating updates, renewals, and security compliance for all applications within the project
- Led the project planning, execution, and monitoring for the retail client, ensuring all tasks were completed on time and within scope
- Collaborated with cross-functional teams to streamline application deployment processes, enhancing workflow efficiency and minimizing downtime
- Conducted thorough reporting on key performance indicators (KPIs), providing insights to stakeholders on project status, performance metrics, and areas for improvement
- Developed and implemented training materials to enhance team knowledge on internal processes and best practices, ensuring consistency and high-quality output
- Managed complex operational tasks, balancing technical responsibilities with customer-facing communication to ensure satisfaction and timely resolutions
- Demonstrated a strong customer-centric approach, identifying opportunities to improve service delivery and internal processes, leading to enhanced project outcomes
Education
Master of Business Administration (MBA) -
Thompson Rivers University
Kamloops, BC12-2026
Bachelor of Technology (B.Tech) - Computer Science and Engineering
West Bengal University of Technology
Kolkata, India04-2015
Skills
- Project Management
- Customer Engagement
- Communication
- KPI Analysis
- Reporting
- Business Process Improvement
- Collaboration
- Team Support
- Adaptability
- Continuous Learning
- Technical Expertise
- Problem Solving
- Initiative
- Customer-Centric Mindset
Certification
- Google Cloud Certified – Professional Cloud Architect
- GenAI
- Red Hat Certified System Administrator (RHCSA)
Languages
English, Fluent (Written and Spoken)
Timeline
Senior Associate (Senior DevOps Engineer)
Cognizant Technology Solutions
03.2016 - 11.2024
Master of Business Administration (MBA) -
Thompson Rivers University
Bachelor of Technology (B.Tech) - Computer Science and Engineering
West Bengal University of Technology
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