MADHURI SHARMA
Brampton,ON
Summary
Dynamic leader with proven expertise in client service and risk management, honed at TIM HORTONS and HELLO FRESH. Excelled in fostering teamwork and collaboration, ensuring operational excellence, and enhancing customer satisfaction. Demonstrated leadership and sales expertise, significantly improving service standards and operational efficiency.
Overview
2
2
years of professional experience
Work History
Team Leader
TIM HORTONS
Woodbridge, Ontario
09.2023 - 02.2025
- Demonstrate excellent customer service, food preparation, and operational efficiency, setting the standard for the team.
- Ensure all team members provide friendly, efficient, and accurate service to every customer. Handle customer complaints, and resolve issues promptly and professionally.
- Monitor order-taking and fulfillment to ensure accuracy and speed, minimizing wait times.
- Ensure adherence to Tim Hortons' food safety standards and quality control procedures, and storage to maintain freshness and prevent contamination.
- Handle cash transactions accurately, reconcile cash drawers, and follow cash handling procedures.
- Supervise opening and closing duties, ensuring the restaurant is clean, stocked, and ready for business.
- Ensure equipment is functioning properly, and report any maintenance issues to the manager.
- Ensure the restaurant, including the service area, dining area, and restrooms, is clean and well-maintained.
Warehouse Sorter
HELLO FRESH
Etobicoke, Ontario
07.2023 - 02.2024
- Sorting items based on various criteria, such as destination, product type, size, or other pre-defined categories.
- Accurately reading labels, identifying codes, and using scanners to track packages, and update inventory systems.
- Utilizing machinery like conveyor belts, automated sorting systems, and other warehouse equipment to move and sort items efficiently.
- Assisting with loading incoming shipments onto conveyor belts, sorting areas, and unloading sorted items for dispatch.
Education
Post-Graduate Certificate - Business
Loyalist College of Applied Arts And Technology
Toronto, ON12-2024
Bachelor of Commerce - Accounting
BBK DAV COLLEGE
AMRITSAR05-2021
Skills
- SMART goals
- Risk management
- Leadership
- Sales expertise
- Client service
- Client support
- Teamwork and collaboration
- Work Planning and Prioritization
- Client communication
Timeline
Team Leader
TIM HORTONS
09.2023 - 02.2025
Warehouse Sorter
HELLO FRESH
07.2023 - 02.2024
Post-Graduate Certificate - Business
Loyalist College of Applied Arts And Technology
Bachelor of Commerce - Accounting
BBK DAV COLLEGE
Similar Profiles
Mehnaz RahmanMehnaz Rahman
Human Resources Manager at TH Restaurant Services Inc. (Tim Hortons)Human Resources Manager at TH Restaurant Services Inc. (Tim Hortons)
Sandeli S. ChauhanSandeli S. Chauhan
Team member at Tim HortonsTeam member at Tim Hortons
Emma PetyEmma Pety
Shift Supervisor at Tim HortonsShift Supervisor at Tim Hortons