Madhur Garg
Riverside
Summary
Sales expert prepared for leadership roles. Proven ability to drive revenue growth and enhance client relationships. Strong focus on team collaboration and achieving results. Known for adaptability, strategic planning, and effective communication. Skilled in market analysis, lead generation, and negotiation.
Knowledgeable customer service with proven track record in driving sales growth and cultivating lasting client relationships. Demonstrated success in leading sales teams to meet and exceed targets, with notable achievements in expanding market share and enhancing customer satisfaction. Utilized strategic planning and effective communication to drive team performance and ensure consistent results.
Sales professional with solid background in managing high-performing sales teams and driving revenue growth. Known for strong focus on team collaboration and delivering results, with reliable and adaptable approach to changing market demands. Proficient in strategic planning, client relationship management, and sales strategy development, ensuring success and growth in competitive environments.
Overview
16
16
years of professional experience
Work History
Sales Manager
AM AM ENTERPRISES
06.2015 - Current
- Handled customer relations issues, enabling quick resolution, and client satisfaction.
- Increased sales revenue by developing and implementing effective sales strategies.
- Built long-lasting client relationships through excellent customer service and consistent followups.
Dispatcher
AM PM TRANSPORT INC.
07.2019 - 05.2022
- Monitored weather conditions daily to preemptively adjust routes when necessary, reducing potential delays due to adverse conditions.
- Reduced fuel costs for company fleet by optimizing routes and monitoring driver performance.
- Served as point of contact for emergency situations involving company vehicles or drivers, coordinating appropriate response measures quickly and effectively.
- Managed communications between drivers and customers to ensure timely deliveries and high customer satisfaction.
- Maintained accurate records of all dispatched vehicles, ensuring proper documentation and compliance with industry regulations.
- Troubleshot delivery issues while maintaining excellent customer service standards, resolving conflicts efficiently.
- Coordinated driver dispatch to accomplish daily delivery requirements.
- Monitored and tracked status of shipments in transit to confirm on-time delivery.
- Scheduled and dispatched drivers to locations.
- Answered phone calls and responded to customer emails.
- Provided ongoing support to drivers during shifts, addressing any issues or concerns promptly and professionally.
- Negotiated rates with carriers for cost-effective shipping options without sacrificing quality or timeliness of deliveries.
Manager
ARCO AM PM
09.2017 - 09.2019
- Greeted customers entering store and responded promptly to customer needs.
- Welcomed customers and helped determine their needs.
- Worked flexible schedule and extra shifts to meet business needs.
- Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
- Built relationships with customers to encourage repeat business.
- Maintained a balanced cash drawer, ensuring accurate accounting at the end of each shift.
- Helped customers complete purchases, locate items, and join reward programs.
- Restocked and organized merchandise in front lanes.
- Resolved customer complaints professionally, leading to improved customer relations and loyalty.
Cashier
PLAZA AUTO CENTER
05.2014 - 09.2017
- Greeted customers entering store and responded promptly to customer needs.
- Worked flexible schedule and extra shifts to meet business needs.
- Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
- Built relationships with customers to encourage repeat business.
- Maintained a balanced cash drawer, ensuring accurate accounting at the end of each shift.
- Restocked and organized merchandise in front lanes.
- Assisted customers with returns, refunds and resolving transaction issues.
- Counted money in cash drawers at beginning and end of shifts to maintain accuracy.
- Stocked, tagged and displayed merchandise as required.
- Assisted customers with inquiries and provided exceptional service, resulting in positive feedback from shoppers.
- Resolved customer complaints professionally, leading to improved customer relations and loyalty.
- Welcomed customers and helped determine their needs.
Sales Representative Head
GOEL ELECTRONICS
08.2008 - 01.2014
- Enhanced client satisfaction by addressing concerns promptly and providing exceptional service.
- Generated additional sales opportunities with upselling and cross-selling techniques.
Education
Bachelors - Information and Technology
KURUSHETRA UNIVERSITY
Skills
- Positive Thinker
- Active learner
- Active Listener
- Multilingual
- Enthusiastic
- Relationship building
- Sales team training
- Goals and performance
- Motivational skills
- Verbal and written communication
- Direct sales
- Territory sales management
Languages
Hindi
Native or Bilingual
Punjabi
Full Professional
Timeline
Dispatcher
AM PM TRANSPORT INC.
07.2019 - 05.2022
Manager
ARCO AM PM
09.2017 - 09.2019
Sales Manager
AM AM ENTERPRISES
06.2015 - Current
Cashier
PLAZA AUTO CENTER
05.2014 - 09.2017
Sales Representative Head
GOEL ELECTRONICS
08.2008 - 01.2014
Bachelors - Information and Technology
KURUSHETRA UNIVERSITY
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