Summary
Overview
Work History
Education
Skills
References
Timeline
Generic

Madhumitha Hariharan

Senior Data Analyst (QA)
Whitby,ON

Summary

Seasoned in enhancing support of wealth management solutions at Scotiabank, I excel in database testing and strategic gap evaluation, demonstrating a robust blend of technical acumen and project management. My tenure at Tech Mahindra underscored my ability to elevate project outcomes through meticulous bug analysis and agile methodologies, achieving significant process optimizations.

Overview

19
19
years of professional experience

Work History

Support Facilitator

Solutia
Toronto, Ontario
12.2023 - Current

Company Overview: @Scotiabank – Wealth Management

  • Supporting Canadian wealth management advisors, advisor teams, and branch operations with Level 1 technology support, with specific expertise in Charles River and PureFacts reporting tools.
  • Assisted advisor teams in navigating the launch of the new version of Charles River by troubleshooting and providing appropriate resolutions.
  • Analyzed issues and inquiries to provide timely and efficient resolution.
  • Exercised appropriate judgment to ensure issues are escalated as required.
  • Bridge the gap between the advisor teams and the technical teams for a smooth resolution of issues.
  • Excellent experience working in an investment trading environment, with knowledge of upstream and downstream applications such as Broadridge, WealthOne, and SCORE.
  • Mentored new facilitators on proper techniques for providing support services.
  • Tested and reviewed support documentation and job aids to provide accurate online help information for advisors

Associate Tech Specialist

Tech Mahindra
03.2022 - 06.2023

Company Overview: @RBC – Wealth Management

  • Worked as a Senior Data Analyst on the Risk Management Dashboard (RMD)
  • Gathered end-to-end test requirements by liaising with Business System Analyst and the Development team
  • Extensively used SQL to query and analyze data from various reference tables (Bloomberg, Capital Markets, Risk Metrics and other Upstream feeds)
  • Very good understanding of Security Classifications Levels (Market and RBC Custom classifications)
  • Performed detailed analysis and testing of Security Ratings from various sources like DBRS, Moody’s and S&P
  • Good understanding of the Market data source feeds from Bloomberg, Client Link, CRIMS and MACS
  • Adept understanding of Charles River Database (CRIMS) to modify and add market rules to Portfolios to generate alerts
  • Worked on testing Risk Reports, Security Reports and Portfolio Position Reports with in-depth analysis and understanding critical financial and security information (Market value, Security Rating)
  • Performed enhanced testing on Risk Alerts by simulating market value thresholds
  • Troubleshoot issues with data, processes, reports, and software
  • Deploy the latest code into the QA Environment using the Continuous Integration and Deployment Tool, UCD
  • Use database to query, extract, modify and then run the batch jobs to analyze test results
  • Verify and analyze results in the Risk Management Dashboard and end user reports
  • Log defects for issues found during regression testing
  • Debug issues caused due to Batch Process Failures and liaise proactively with the support team to remediate the issues
  • Liaise with the Database Team to conduct Performance Testing (Volume Test) and collaborate with stakeholders for consent and approvals
  • Prioritize schedules and tasks to include end-to end analysis and testing of user stories, run batch processes, debug issues, regression testing, volume testing and sign-off
  • Proficient in working on Agile projects (JIRA/Confluence/Sprints/User Stories)
  • Created documentation to bridge the Knowledge Gap for test teams
  • @RBC – Wealth Management

QA Analyst/Coordinator

TEKsystems
09.2018 - 03.2019

Company Overview: @CORUS Entertainment

  • Served as an information system liaison with vendors, business, product teams and end-users, making recommendations for optimization of systems and safeguarding overall data integrity
  • Implemented use cases and scenarios for in-depth testing and collaborate with test team and recorded results
  • Logged defects for various inbound calls for resolution with business and end users
  • Provided regular updates to team leadership on quality metrics, communicating consistency problems or production deficiencies with quality and production leadership
  • Collaborated with management to provide training on JIRA and Confluence to improve processes and assist with creation and maintenance of quality training
  • Developed and maintained quality assurance procedure documentation
  • @CORUS Entertainment

Test Lead

Tech Mahindra
03.2014 - 06.2018

Company Overview: @Scotiabank

  • Translated Business Requirements into High Level Use Cases
  • Wrote and optimized test cases to maximize success of manual software testing with consistent, thorough approaches
  • Used JIRA & HP ALM as the tools to upload all test cases, defects and track execution
  • Wrote single handed, more than 100 test cases for a new project in a very short challenging time frame
  • Proficient at Database Testing, Mobile & Web Applications and Batch processes using SQL
  • Served as a liaison between Business, Technical Teams, Vendors & Off-shore teams to facilitate Defect Triage highlighting the most Critical & Severe defects, making recommendations for the most optimal path of resolution
  • Provided regular updates to team leadership on quality metrics, communicating consistency problems or production deficiencies with quality and processes
  • Developed and maintained quality assurance procedure documentation such as Test Strategy and Test Plans
  • Involved in all stages of testing Static, Functional, UI, Integration, Regression & Negative Testing in an Agile environment
  • Collaborated with Product Managers and Software Development Teams to suggest new designs and standards for various applications
  • Provided in-depth Test Case Scenarios for optimization of the system through automation
  • Coordinate with Release Management for User Acceptance Testing
  • Modified and ran automated test scripts in HP UFT to record results during regression testing
  • Worked extensively in agile methodology
  • Assisted the Business stakeholders in User Acceptance Testing by providing them presentations of the end product
  • Contributed to root cause analysis to determine core reason for failures and errors
  • Collaborated with developers and product owners to stay current on product features and intended functionality
  • Supported company in maintaining work environment focused on quality, communication, collaboration, integration and teamwork
  • Identified and tracked defects with JIRA & HP ALM and supported developers in resolving problems by completing additional tests
  • Debugged code and located root causes of problems by reviewing configuration files and logs
  • @Scotiabank

Quality Analyst

RMSI
01.2013 - 10.2013

Company Overview: @ENBRIDGE

  • Analyze and Test convert physical tickets into digital format
  • Recommended Quality control and testing techniques
  • Inspected possible cause of mismatch and defects in the system and report to Managers and Supervisors
  • Assigning ownership and prioritizing tasks
  • Evaluated Documented, reviewed & approved defect formats
  • Performed in-depth analysis, quality checks and provided results to the Technical Team
  • Assigning ownership and prioritizing tasks
  • @ENBRIDGE

Quality Analyst

Hewlett Packard, HP
01.2008 - 08.2010

System Analyst

Huawei Technologies
08.2006 - 09.2007

Associate Engineer

Siemens Information Systems
03.2006 - 08.2006

Education

BSc - Bachelor of Science: Computer Science

Christ University

MCA - Master of Computer Applications

Garden City College

Skills

  • Project planning and Management
  • Charles River
  • Salesforce
  • PureFacts Reporting
  • Bug Analysis
  • Database Testing
  • Business Requirements Analysis
  • Defect Tracking
  • Test Plan
  • Data Requirements & Mapping
  • Accessibility Testing
  • Regression Testing
  • Agile Methodologies
  • Strategic Gap Evaluation
  • Run Automation Scripts
  • User Acceptance Testing
  • JIRA
  • Data Analysis
  • Microsoft Office Suite (Excel, PowerPoint, Word)
  • Business Acceptance Testing
  • HTML
  • HP ALM/UFT
  • Defect Triage
  • Reporting
  • SQL
  • System Integration Testing
  • Batch Process Testing & Validation
  • Technical Documentation
  • Writing Business Use Cases
  • Web Applications
  • ETL Testing
  • Test Strategy
  • Impact Analysis

References

References available upon request.

Timeline

Support Facilitator

Solutia
12.2023 - Current

Associate Tech Specialist

Tech Mahindra
03.2022 - 06.2023

QA Analyst/Coordinator

TEKsystems
09.2018 - 03.2019

Test Lead

Tech Mahindra
03.2014 - 06.2018

Quality Analyst

RMSI
01.2013 - 10.2013

Quality Analyst

Hewlett Packard, HP
01.2008 - 08.2010

System Analyst

Huawei Technologies
08.2006 - 09.2007

Associate Engineer

Siemens Information Systems
03.2006 - 08.2006

BSc - Bachelor of Science: Computer Science

Christ University

MCA - Master of Computer Applications

Garden City College
Madhumitha HariharanSenior Data Analyst (QA)