Madhu Sudan Rajeswaran SAFe
Ajax,Ontario
Summary
IT Operations Governance, Release, Service Management and People Leader
Highly experienced in IT Release & Service Management, Quality Assurance, Service Assurance & Operations Governance processes with 23+ years of overall IT experience and worked in multiple geographies within banking and financial industry. Handled large and complex programs in very challenging and complex environments.
Professional Experience
Release Management I Quality Assurance I Change Management I Delivery Management I Incident and Problem Management I DevSecOps and Operations Process Transformation I Integration, Dependency and Conflict Management I CAP Management and Audit Support I Executive Metrics and Reports I People Management & Hiring I Vendor Management I Problem Solver I Agile, Waterfall and Hybrid methodologies
Tools and Applications: ServiceNow, JIRA, Confluence, Lean IX, Office 365, Power BI, Remedy, Planview, Clarity, Clear Quest, ALM, PMT
Overview
24
24
years of professional experience
Work History
Global IT Director
Manulife Financial Corporation
Toronto
06.2022 - Current
- Global Wealth and Asset Management, Operations Governance, Release, Service Management and Analytics
- Define and execute the ITSM processes (Release Change, Incident and Problem) and related OKRs
- Create, maintain and own the Release Management, Change control and Service Delivery process
- Building multi-year strategic planning to mature the service processes
- Maintain an integrated Release calendar and track on Release Readiness for Go/No-Go decisions
- Partner with Product Owners, Engineering, QA, Risk, Architect teams for process efficiency
- Create and maintain Portfolio Health metrics - DORA, Risk KRIs, CAPs, AppSec & Apps Roadmap
- Define KPI and enable data driven decision making for the segment to measure the Tech OKR’s
- Influence and act as Change agent for new and revised process roll-out to the segment for adherence
- Publish monthly IT Portfolio health dashboard to C-suite level with recommendations
- Change agent for DevSecOps Release, Change & Operations Readiness
- Drive automation to minimize manual tasks involved in the IT Service Management process
- Budget and Cost center management, tracking and savings to repurpose
- Vendor contracts management, SLA and KPI measures
- Partner with Risk & Control team for internal & external audit closure activities
- Hire and lead a high performing global team with mentoring and coaching for career developments
President
s Choice Financial, Loblaw Companies Limited
Toronto
11.2018 - 06.2022
Senior Manager
Bank of Montreal, Tata Consultancy Services
Toronto
06.2014 - 11.2018
- Release and Change management
- Plan, create, publish and maintain release calendar and release versions
- Define and track release milestones (Scope Intake cut-off, Dev phase, QA/UAT sign off, Implementation)
- Prepare, publish and present weekly release status update to the stakeholders and leads
- Coordinate with PM, BA, Dev, DevOps and Shared services to achieve release milestone activities
- Prepare and publish Release Notes to delivery and business teams
- Participate CAB and Enterprise Release Management meetings and represent change details
- Coordinate with Line of Business (LOB) for release UAT / Demo session
- Prepare and present Pre-Implementation gating deck for stakeholders Go/No-Go decision
- Plan and manage Vulnerability patch schedule in lower environments and implementation to production
- Schedule and facilitate the release knowledge transfer session with production support team
- Communicate the implementation outage details to Line of Business and Vendor as applicable
- Conduct Post Implementation Review (PIR) session with stakeholders
Release and QA Manager
Scottish Widows - Lloyds Banking Group, Tata Consultancy Services
Edinburgh, Chennai
08.2012 - 05.2014
- Create, publish and maintain release calendar (planned and unplanned/standalone)
- Coordinate with onshore, offshore multi-vendor QA teams for do-ability, execution and daily reports
- Prepare QA (functional and Non-functional) estimation for Initiation, Study and DBTR phases
- Gather and present the QA estimation to Work Authorization board (WAB) for approval
- Prepare and publish Test Strategy, Plan and Schedule for approvals
- Tack and monitor daily test execution status, publish weekly reports and exit report
- Schedule Defect triage meeting for efficient tracking till closure
- Coordinate with Business users for UAT and sign off
- Identify risks and handle issues effectively through RAID log
- Weekly forecast vs Burn rate on QA financials
PMO Consultant
Standard Bank of South Africa, Tata Consultancy Services
Johannesburg
06.2011 - 07.2012
- Define PMO process for Project Scheduling across Personal and Business Banking
- Effectively use Microsoft Project Plan for WBS, resource loading, allocation, and milestone activities
- Prepare and publish PMO weekly report to project community on the project schedule health such as Schedule baseline, Planned vs Actual Cost & Time and Resource levelling
- Chair PMO weekly meeting with PM’s and Technology leads to highlight the status of the projects in terms of the Schedule, Cost, Time, Risks and Issues (health of the project)
Test Manager
Royal Bank of Scotland, Tata Consultancy Services
Chennai
10.2010 - 05.2011
- Participate in Business and Stake Holders meeting in Scotland (Onsite)
- Understand the scope of System testing, Functional and Application Design review
- Effort estimation and capacity planning
- Preparation of overall Test Delivery plan using Microsoft Project Plan
- Highlight risk involved in the test schedule and timelines
- Review of Test Conditions and Scripts through HP QC
- Tracking all Deliverables and ensure to meet the overall delivery plan
- Coordination with SME, Developers, Program Manager and Stake Holders
- Effective Defect Management by conducting Defect Triage meetings
- Prepare and publish of weekly test status reports
- Preparation of Statement of Work (SOW)
Test Lead
Citibank NA, Tata Consultancy Services
Chennai
08.2007 - 09.2010
- Liaison with EMEA and ASPAC region business and product head for requirements and review
- Preparation of Test Strategy, Test Plan and reviews with key leads for sign off
- Review of test cases and upload to Test Director for modules in scope (ACWS, ADS, ACACS, FEWS)
- Prepare and maintain overall test delivery plan using Microsoft Project Plan
- Publish weekly status report with any risks, environment downtime & defect details
Test Analyst and Lead
Citibank Korea Inc, Tata Consultancy Services, Seoul
Chennai
03.2004 - 08.2007
- Coordinate with Product Manager for gap analysis between KorAm bank and Citibank functions
- Review of Requirement and Design documents to complete the test coverage
- Prepare test scenarios and cases for QA manager review
- Prepare test strategy and plan with detailed schedule for test execution
- Participate in business and technology review meetings and provide test status updates
- Share status updates to PMO on various milestone activities within QA
Test Analyst
Sutherland Global Services, Hewlett-Packard
Chennai
06.2001 - 02.2004
- Review and understand the business requirements and creates test scenarios / cases
- Execute positive and negative test cases
- Report defects to development for resolution and retest
Manager
- Release and Change Management - Payments and Rewards
- Define, publish and implement the release management process and calendar for the Bank &Services
- Define and track the release readiness and status through JIRA and Confluence page
- Release coordination with Scrum / PMO, Engineering, QA, Business, Security and Support teams
- Support Line of Business on UAT and Operational Readiness
- Facilitate the release notes walkthrough to PO, TPO’s, QA and Support groups
- Prepare forward, back-out plan and review the Implementation plan with the Support teams
- Own the Go / No Go release meeting with key stakeholders and share release readiness status
- Maintain release artifacts and approvals in confluence page and provide implementation support
- Conduct Release Improvement Kata (PIR) and log the issues, actions and status till closure
- Review changes and manage the CAB meetings, governance and adherence to related processes
- Manage Governance, Risk and Compliance issues and publish monthly reports to C-suites
- Vendor management and monthly reviews on SLA’s
Education
Bachelor of Commerce -
Madras University
SAFe 6 Agilist and ITIL Foundation -
Timeline
Global IT Director
Manulife Financial Corporation
06.2022 - Current
President
s Choice Financial, Loblaw Companies Limited
11.2018 - 06.2022
Senior Manager
Bank of Montreal, Tata Consultancy Services
06.2014 - 11.2018
Release and QA Manager
Scottish Widows - Lloyds Banking Group, Tata Consultancy Services
08.2012 - 05.2014
PMO Consultant
Standard Bank of South Africa, Tata Consultancy Services
06.2011 - 07.2012
Test Manager
Royal Bank of Scotland, Tata Consultancy Services
10.2010 - 05.2011
Test Lead
Citibank NA, Tata Consultancy Services
08.2007 - 09.2010
Test Analyst and Lead
Citibank Korea Inc, Tata Consultancy Services, Seoul
03.2004 - 08.2007
Test Analyst
Sutherland Global Services, Hewlett-Packard
06.2001 - 02.2004
Manager
Bachelor of Commerce -
Madras University
SAFe 6 Agilist and ITIL Foundation -
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