Madhu Singla
Bradford,Ontario
Summary
Hardworking and reliable candidate with strong ability in computing. Quick learner and passionate to learn new skills. Highly organized, proactive and punctual with team-oriented mentality. Results-driven Supervisor with experience steering and directing all aspects of operations. Practiced in orchestrating multiple projects with competing priorities involving process improvements, safety initiatives and quality control. Recognized and commended for collaborating with upper management to achieve organizational objectives.
Overview
4
4
years of professional experience
Work History
Supervisor
Milestones
Newmarket, ON
01.2023 - Current
- Provided excellent customer service by answering questions, making recommendations and accommodating special requests.
- Processed cash and credit payments accurately and efficiently.
- Resolved customer complaints in a professional manner while maintaining composure under pressure.
- Assisted in inventory management tasks such as tracking product levels, rotating stock items.
QA Analyst
SOTI
Waterloo, ON
01.2020 - 12.2022
- Communicated effectively both verbally and written with internal stakeholders at all levels.
- Utilized defect tracking tools such as JIRA to track issues reported during the QA process.
- Assisted in developing processes that ensure a high level of accuracy in all aspects of the QA process.
- Developed and maintained test plans, cases, scripts, and data for manual and automated testing.
- Provided feedback to development teams regarding product performance against expected results.
- Participated in peer reviews of test cases and scripts ensuring accuracy and completeness.
Education
Engineering -
JMIT
IndiaSkills
- Process Improvement
- Strategic Planning
- Schedule Development
- Inventory Control
Timeline
Supervisor
Milestones
01.2023 - Current
QA Analyst
SOTI
01.2020 - 12.2022
Engineering -
JMIT