MADHU DHANDAPANI
TD Bank Group, Toronto,ON
Summary
Versatile, results-oriented Technology Delivery, Product Management & Transformation leader with 20 years of expertise in delivering large-scale, critical projects across Banking, Insurance, and Telco sectors. Demonstrated success in steering multimillion-dollar business initiatives while adeptly leading globally dispersed teams. Personable leader renowned for building high-performing teams, thriving in fast-paced environments fostering creativity and positivity, and cultivating enduring stakeholder and partner relations.
Overview
20
20
years of professional experience
1
1
Certification
Work History
Director/Group Technology Leader - Data Engg.
TD Bank
06.2024 - Current
- Accountable for end-to-end architecture, design, delivery and production support of a large-scale $30MM data portfolio, driving high-visibility and regulatory programs for TD and enabling analytics use cases focused on retaining and attracting new business banking customers.
- Spearhead data curation, consumption, and data availability workflows, empowering stakeholders to drive actionable insights and successful outcomes in the cloud ecosystem.
- Establish a strong Cloud delivery framework and modernize legacy applications in the cloud to create cost-effective, reusable assets to ensure accurate and accessible data across the enterprise.
- Provide consistent and impactful thought leadership by leveraging people skills to manage complex program deliveries and streamline unconventional, challenging processes across the platform.
- Oversee program financials, including resource management, funding, and evaluating P&L impact.
- Cultivate strong relationships with Stakeholders, Architecture, Risk & Governance, Information Security, Business, and Finance teams fostering a cohesive and supportive work environment.
Director/Product Owner, Azure Cloud Data Migration
TD Bank
01.2023 - 08.2024
- Spearheaded TD's critical mission to migrate TD Canadian Personal Banking data, ETL processes, and workloads from on-prem Data Marts to the Microsoft Azure Cloud, worth over $11MM, enabling critical analytics and reporting usecases generating data-driven revenue of $220MM.
- Directed the comprehensive development of over 1500 ETL processes in cloud, leading a team of ~70 practitioners.
- Crafted and implemented a detailed Migration Roadmap to transition historical data, along with analytical and reporting workloads, from SQL servers to the Cloud.
Sr. Manager/Director - Digital Platforms
TD Bank
01.2021 - 01.2023
- Led the design and implementation of a large-scale transformation of Digital Platforms, influencing all segments within TD and enabling ~1500 colleagues in Scaled Agile framework.
- Directed prioritization for cross-functional teams based on OKRs, communicating vision and mission, proactively mitigated risks, swiftly resolved challenges, and ensured seamless transformation delivering exceptional colleague experience.
Tech Delivery Lead– Wealth Digital & TD Mobile App
TD Bank
11.2017 - 01.2021
- Directed delivery of over 50 critical features worth ~35MM for the TD Mobile app, leading agile pods of 70+ practitioners impacting 7MM customers driving high LEI.
- Orchestrated the development and deployment of the Discovery Tool for TD Wealth Investment advisors.
- Successfully executed Wealth Technology Stability initiative, upgrading to CDN Equity links protocol within an impressive 8 weeks.
Digital Delivery Manager
RSA Insurance Canada/Cognizant
01.2015 - 11.2017
- Led the planning, execution, and technical delivery of over 40 digital and Cloud initiatives worth $21MM, focusing on responsive site builds for branding, e-commerce, and digital marketing leading a team of ~50.
IT Manager, Web/UI
AT&T US/Cognizant
12.2011 - 01.2015
- Led the end-to-end technical delivery of the Cell Site Change Tracker portal, overseeing globally dispersed agile teams to ensure seamless execution and client satisfaction.
Quality Management Consultant
Deutsche Telekom/Cognizant
05.2009 - 12.2011
- Led global Quality Engineering teams in test planning across complex database environments and supervised Middleware Testing to ensure flawless delivery and implement defect prevention strategies.
Operational Readiness Lead
AT&T US/Cognizant
12.2007 - 04.2009
- Led a team of AT&T employees and vendors to successfully execute the ORT Migration, overseeing testing and coordinating Set-Top Box Activations within a tight timeline.
Full Stack .Net Developer
Orange Telecom/Cognizant
10.2005 - 12.2007
- Designed and developed a high-quality Just in Time Tariff Management portal using ASP .Net, including detailed analysis and documentation for effective visualization.
Education
Bachelor of Engineering, Computer Science & Engineering -
Anna University
Chennai, TN, India2005
Skills
- End-to-End Product Ownership
- Technology Leadership
- Stakeholder Management
- Enterprise Transformation
- People Leadership
- Thought Leadership
- Public Speaking
- Strategic Planning
- Creative Thinking
- Relationship Building
- Lean Enthusiast
- Outcome-driven
Career Highlights
- Delivered large-scale Digital (Online & Mobile) and Data technology initiatives worth ~120 million, leading globally dispersed teams, demonstrating end-to-end Product ownership, impacting over millions of customers.
- Spearheaded TD's critical mission to migrate Canadian Personal Banking data, ETL processes, and workloads from on-prem Data Marts to Microsoft Azure Cloud, essential for analytics and reporting, generating data-driven revenue of ~$220 million for the bank.
- Accountable for end-to-end architecture, design, delivery and production support of a large-scale $40MM data portfolio, driving high-visibility and regulatory programs for TD focused on growing business.
- Successfully operationalized TD's large-scale transformation of TD Digital Platforms enabling ~1500 colleagues on Scaled Agile Framework (SAFe), demonstrating leadership at an enterprise level.
- Coached and mentored multiple Product design and development teams across the globe including Chicago, Germany, UK, Canada, and India.
- Directed key processes including roadmapping, prioritization, architecture design reviews, development forums, estimations, risk/mitigation planning, and funding processes.
- Leveraged a unique blend of managerial and technical skills derived from experience as a Full Stack developer, enabling effective management of cross-functional teams.
- Proficiently managed a diverse range of technologies including .Net, Drupal, Angular, iOS and Android, Azure Cloud, Databricks, Salesforce CRM, HTML5, CSS, JavaScript, SQL, Freshdesk, IBM Silverpop, JIRA, and Workfront.
Certification
SAFe ® 5 Product Owner Product Manager, PMI – ACP ® (Agile Certified Practitioner), Certified ScrumMaster®, SCRUM PRODUCT OWNER ACCREDITED CERTIFICATION™
Accomplishments
- Nominated for ED&A Helix Award 2023 & TD Impact Awards 2024
- TD "Legendary" Awards in 2023, 2019 and 2018
- Honoured to interact Bharat Masrani, CEO at the TD CEO Roundtable.
- Multiple "TD Above & Beyond" & "TD Great Work" Awards in 2018-2024.
- "Hall of Fame" Recognition by RSA Insurance, Canada
- Yearly Employee Recognition Award and multiple awards by Cognizant
VOLUNTEER WORK
- TD United Way Employee Cabinet Member 2021 and 2022
- Leadership committee member of TD Multicultural Network
- Mentoring New Immigrants with TRIEC
Timeline
Director/Group Technology Leader - Data Engg.
TD Bank
06.2024 - Current
Director/Product Owner, Azure Cloud Data Migration
TD Bank
01.2023 - 08.2024
Sr. Manager/Director - Digital Platforms
TD Bank
01.2021 - 01.2023
Tech Delivery Lead– Wealth Digital & TD Mobile App
TD Bank
11.2017 - 01.2021
Digital Delivery Manager
RSA Insurance Canada/Cognizant
01.2015 - 11.2017
IT Manager, Web/UI
AT&T US/Cognizant
12.2011 - 01.2015
Quality Management Consultant
Deutsche Telekom/Cognizant
05.2009 - 12.2011
Operational Readiness Lead
AT&T US/Cognizant
12.2007 - 04.2009
Full Stack .Net Developer
Orange Telecom/Cognizant
10.2005 - 12.2007
Bachelor of Engineering, Computer Science & Engineering -
Anna University
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