MADHU
North York,ON
Summary
Customer Service Representative with background in providing exceptional support and resolving customer inquiries. Skilled in communication, problem-solving, and maintaining positive relationships with customers. Demonstrated ability to improve customer satisfaction and loyalty through attentive service and effective issue resolution. Committed to enhancing team performance by sharing knowledge and best practices in customer service operations.
Overview
1
1
year of professional experience
Work History
Customer Service Representative
Dollar Tree
, Ontario
09.2024 - Current
- Assisted customers with product selection, ordering, billing, returns, exchanges and technical support.
- Maintained detailed records of customer interactions, transactions and comments for future reference.
- cashier
Customer Service Representative
Esso - Canada
, Canada
01.2024 - 08.2024
- Managing daily cash handling and reconciliations with 100% accuracy, ensuring financial integrity
- Maintaining inventory levels and organizing stock replenishment, minimizing shortages, and optimizing product availability
- Delivered exceptional customer service, enhancing customer satisfaction and loyalty
- Ensured compliance with safety and hygiene standards, promoting a clean and secure work environment
- Accurately documented sales transactions and maintained detailed records for auditing purposes.
HR Assistant
Raptor sports
INDIA
- Managed staff recruitment, training, and assignment of duties, fostering a high-performing and motivated workforce
- Developed and implemented strategic marketing plans, driving customer engagement, and increasing sales revenue
- Conducted market research and analyzed consumer trends to inform purchasing decisions and optimize product offerings
- Facilitated team collaboration and communication, enhancing productivity and employee satisfaction
- Directed and evaluated daily operations across wholesale and retail departments, ensuring smooth and efficient workflows.
Education
Public Relations -
York University
Toronto, Canada01.2024
Master of Business Administration - Human Resources Management
Guru Nanak Dev University
India12.2020
Bachelor of Business Administration -
Guru Nanak Dev University
India12.2018
Skills
- Talent Acquisition & Employee Relations
- HR Administration
- Customer Service Excellence
- Ms-Office
- Team Collaboration & Leadership
- Public Relations
- Store maintenance
- Administrative Support
- Customer Relations
- Problem-solving abilities
- Product Sales
- Team Development
Languages
- English
- Hindi
- Punjabi
Availability
FULL TIME
Websites
Timeline
Customer Service Representative
Dollar Tree
09.2024 - Current
Customer Service Representative
Esso - Canada
01.2024 - 08.2024
HR Assistant
Raptor sports
Public Relations -
York University
Master of Business Administration - Human Resources Management
Guru Nanak Dev University
Bachelor of Business Administration -
Guru Nanak Dev University
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