Summary
Overview
Work History
Education
Skills
Certification
References
Languages
Timeline
Generic

Madhavi Raval

Brampton

Summary

Excellent communication and interpersonal skills Proficient in Microsoft Office Suite and other office software Strong organizational and multitasking abilities Attention to detail and accuracy Ability to remain calm and composed under pressure Customer-focused approach to problem-solving Knowledge of basic administrative and clerical procedures Strong Computer Skills

Overview

3
3
years of professional experience
1
1
Certification

Work History

Housekeeping Room Attendant

Fairfield Inn & Suites
02.2024 - 06.2024
  • Clean and maintain guest rooms, bathrooms, and public areas to ensure a high standard of cleanliness.
  • Change bed linens, replace towels, and restock guest room amenities.
  • Perform deep cleaning tasks such as carpet cleaning, window washing, and furniture polishing.
  • Responded to guest requests for additional items such as extra towels and toiletries.
  • Collaborated with team members to achieve daily cleaning targets.

Front Desk Receptionist

Silver Leaf Hotel
09.2021 - 02.2023
  • Welcomed guests and directed them to the appropriate departments or individuals
  • Answered inquiries and provided information about the company and its services
  • Managed reservations and bookings, ensuring accuracy and timeliness
  • Handled cash and credit card transactions for services rendered
  • Assisted with coordinating special events and conferences
  • Collaborated with other staff members to ensure efficient operations of the front desk
  • Trained new staff members in customer service techniques and hotel operations
  • Developed a thorough knowledge of local attractions and events to serve as an informed resource for guests seeking recommendations or directions
  • Completed late check-ins and directed guests to rooms and facilities
  • Introduced customers to resort amenities with pleasant and helpful demeanor
  • Delivered personalized services to VIP guests, ensuring they received top-notch accommodations during their stay
  • Resolved guest complaints diplomatically, maintaining both guest satisfaction and hotel reputation.

Education

Bachelor Of Computer Applications - Computer Science -

Government of Science College
Ahmedabad, Gujarat
03.2019

Skills

  • Proficient in using cleaning equipment and chemicals
  • Strong attention to detail
  • Excellent time management and organizational skills
  • Ability to work independently and as part of a team
  • Good communication and interpersonal skills
  • Knowledge of health and safety regulations
  • Excellent communication and interpersonal skills
  • Proficient in Microsoft Office Suite and other office software
  • Strong organizational and multitasking abilities
  • Attention to detail and accuracy
  • Ability to remain calm and composed under pressure
  • Customer-focused approach to problem-solving
  • Knowledge of basic administrative and clerical procedures
  • Strong Computer Skills

Certification

HTML, CSS and Javascript For Web Developers, Johns Hopkins University, 03/2024

References

Priyank Joshi, Front Office Duty Manager, Courtyard by Marriott, 2022, Current, +1 647 648 2843, priyankvjoshi@gmail.com

Languages

English
Professional Working
Hindi
Full Professional
Gujarati
Native or Bilingual
Punjabi
Limited Working

Timeline

Housekeeping Room Attendant

Fairfield Inn & Suites
02.2024 - 06.2024

Front Desk Receptionist

Silver Leaf Hotel
09.2021 - 02.2023

Bachelor Of Computer Applications - Computer Science -

Government of Science College

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Madhavi Raval