Madhavi Harry
Edmonton,AB
Summary
Experienced medical office receptionist with over 6 years of experience in working within clinical settings. Skilled in optimizing clinic workflows by managing patients flows, physician schedules, and patient appointments. Strong administrative skills, including inventory management, accounts receivable, and patient records management. Seeking to take next career step with a highly respected healthcare organization dedicated to producing positive patient outcomes and delivering exceptional customer service with over 6 years of experience.
Overview
6
6
years of professional experience
Work History
Customer service associate
First Source Solutions LTD.
- Handling Inbound and outgoing calls, assisting customers by giving explanation about their telephone bill
- Giving first time resolution on inbound calls
- Handling customers queries and complains.
Customer service associate
Wipro BPO. LTD
- Handling inbound calls Reservations on Delta airlines
- Received calls for general sales & SkyMiles
- Handling customer queries & complains
- Scheduling and rescheduling tickets for passengers
- Trained new agents for the process.
Receptionist
MIC Medical Imaging
11.2017 - Current
- Greeting all patients in a pleasant and friendly manner in keeping with good customer service practice
- Providing front office duties by verifying patient demographics, insurance information, consent forms
- Managing patients payment information and processing them
- Following all compliance, privacy and confidentiality standards
- Getting patients changed appropriately for their appointment
- Ensuring minimum wait time
- Answering phone calls in friendly and efficient manner
- Booking and scheduling future appointments for patients
- Maintaining cash receipts, insurance billing and information
- Making referral appointments
- Ability to multi-task in a high paced environment with good organizational skills
- Excellent communication skills, to react calmly, professionally, effectively in stressful or emergency situations
- Contact patients to cancel, schedule and reschedule appointments
- Updating Patients information accurately
- Training new receptionist on the system
- Maintaining front office lobby and work area by sanitizing
- Ordering supplies as needed.
Education
Graduate (Bachelor of Arts) -
University of Mumbai
Diploma in Medical Reception and Office Assistant -
Skills
- Team Collaboration
- Regulatory Compliance
- Customer Support
- Appointment Scheduling
Languages
English
Full Professional
Hindi
Full Professional
Marathi
Full Professional
References Available
True
Personal Information
Title: Médical Réception and Office Administration
Timeline
Receptionist
MIC Medical Imaging
11.2017 - Current
Customer service associate
First Source Solutions LTD.
Customer service associate
Wipro BPO. LTD
Graduate (Bachelor of Arts) -
University of Mumbai
Diploma in Medical Reception and Office Assistant -
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