MADHAV SACHDEVA
Mississauga,ON
Summary
Detail-oriented Security Officer equipped with excellent memory and awareness of people, events and facilities. Skilled in responding to emergency situations and providing crisis intervention. Exercises sound judgment during crisis and emergency situations.
Overview
1
1
year of professional experience
1
1
Certification
Work History
Concierge
ELITE RESIDENTIAL CONCIERGE
05.2023 - Current
- Offered friendly and efficient service to customers, handled challenging situations with ease.
- Addressed customer inquiries with timely and professional responses via phone, email and in-person interactions.
- Remedied issues quickly and effectively through active listening, conflict resolution, and dynamic communication skills.
- Managed daily operations of concierge desk and monitored staff performance to proactively address inefficiencies.
- Greeted guests professionally and courteously to cultivate welcoming atmosphere while making safety top priority.
- Remained calm, assertive, and mindful to think critically and problem solve during stressful situations.
- Secured premises and personnel by patrolling property and monitoring surveillance equipment.
- Responded quickly to incidents and assessed active situations for security concerns.
- Responded quickly to emergency situations to assess and deflect issues.
- Checked identification of persons entering and exiting facility to eliminate unauthorized visitors.
- Patrolled and monitored premises in company vehicle, on bicycle, and by foot.
Concierge
SHIELD SECURITY GROUP
01.2023 - 06.2023
- Acknowledged and greeted guests entering or leaving building, promoting pleasant environment.
- Directed incoming calls and messages to appropriate staff or residents.
- Handled mail and package deliveries, keeping items secure.
- Maintained guest privacy and building reputation by keeping information confidential.
- Answered guest questions regarding local area, facilities and amenities.
- Entered work orders for housekeeping, pest control and maintenance issues.
- Arranged special accommodations for guests to enhance visitor experiences.
Education
Associate of Arts - Hospitality And Tourism Management
Centennial College of Applied Arts And Technology
Scarborough, ONDiploma - PROTECTION SECURITY INVESTIGATION
Conestoga College Institute of Technology And Advanced Learning
Kitchener, ON04.2022
High School Diploma -
DELHI PUBLIC SCHOOL
INDIA04.2019
Skills
- Vigilant and Watchful
- Security Procedures Knowledge
- First Aid Certified
- Premises Surveillance
- CCTV Monitoring
- Fire Department Communication
- Detail-Oriented
- Crisis Management Plans
- Attentive and Observant
- Theft Prevention
- Customer Service
- Incident Reporting
- Verbal and Written Communication
- Law Enforcement Collaboration
- Emergency Response
- Ground Patrol
- English Fluency
- Microsoft Office
- Active Listening
Languages
English
Full Professional
Hindi
Native/ Bilingual
Punjabi
Native/ Bilingual
French
Limited
Certification
- Certifications in CPR and AED
- SMART SERVE Training - 2023
Timeline
Concierge
ELITE RESIDENTIAL CONCIERGE
05.2023 - Current
Concierge
SHIELD SECURITY GROUP
01.2023 - 06.2023
Associate of Arts - Hospitality And Tourism Management
Centennial College of Applied Arts And Technology
Diploma - PROTECTION SECURITY INVESTIGATION
Conestoga College Institute of Technology And Advanced Learning
High School Diploma -
DELHI PUBLIC SCHOOL
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