MADHAV KAWATRA
Abbotsford,BC
Summary
Motivated and results-driven professional with a comprehensive background in customer service, sales, and technology. Proven ability to deliver high-quality customer experiences, drive sales growth through strategic relationship building, and provide expert product guidance. With a foundation in Business Administration and a passion for continuous learning, I excel at identifying customer needs and offering tailored solutions. Eager to contribute to a dynamic team, I am looking for an opportunity to leverage my skills in a role that promotes innovation and professional development.
Overview
2
2
years of professional experience
1
1
Certification
Work History
Customer Service Representative
Enterprise Holdings
Abbotsford, BC
06.2023 - 01.2024
- Answered customer inquiries and provided accurate information regarding products and services.
- Gathered customer feedback through surveys and used the data to improve customer service.
- Developed strong relationships with customers by providing personalized assistance and support.
- Answered incoming calls and emails, providing frontline customer support or assistance with product and service transactions.
Sales Specialist
The Source/ BELL
Abbotsford, BC
09.2022 - 12.2023
- Drove sales through customer relationship building and suggestive selling techniques
- Assisted customers with product selection to ensure customer satisfaction
- Attended scheduled training sessions and department meetings to build expertise
- Encouraged customers to make additional purchases and suggested relevant items.
Cashier
Rex Vet Pet Health Care
Delhi
02.2022 - 07.2022
- Operated cash register and accurately processed payments, returns, and exchanges
- Built and maintained positive working relationships with co-workers
- Greeted and informed customers of products, fostering positive store experiences.
Education
BBA - Business Administration
The University Of Fraser Valley
12.2023
Associate of Arts - Classical Music
Shankar School of Music
Chandigarh06-2022
Skills
- Adapt to Diverse Groups
- Excellent People Skills
- Verbal Communication
- Sales Expertise
- Product Promotion
- Product and Service Sales
- Multitasking Strengths
- Complex Problem-Solving
- Listening Skills
- Strategic Planning
- Customer Service
Extracurricular Activities
- President of Music club
- National Athlete in india for 200m
Accomplishments
• Most number of sales in the team project BUS322
• First position in the business strategy simulation.
• First in the Markstrat simulation
Certification
- Advance selling course Certification
- Social media handling certification
References
References available upon request.
Timeline
Customer Service Representative
Enterprise Holdings
06.2023 - 01.2024
Sales Specialist
The Source/ BELL
09.2022 - 12.2023
Cashier
Rex Vet Pet Health Care
02.2022 - 07.2022
BBA - Business Administration
The University Of Fraser Valley
Associate of Arts - Classical Music
Shankar School of Music
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