Madhav Aggarwal

• Account growth - Help generate new orders by engaging with customer to identify additional product needs (e.g., seeks and captures “spot buy” opportunities while on site, looks for additional opportunities to add items to program)
  Cross-functional partnerships - Execute onsite service component of account strategy as defined by cross-functional business partners.
  Work with sales partners to improve customer experience and increase business.
• Handling more than 25 clients and insisting them for smooth flow of production .

• Fostered successful relationship with 1000+ clients, providing them with guidance on better use of savings
• Tracked and reported sales performance including pipeline, acquisition results and market conditions
• Achieved 116% revenue growth month on month on client portfolio
• Received 100% rating by clients for managing their portfolios with exemplary control and compliance
• Rated among top 5 employees Pan India in Account Development management.
• Assisted with development and maintenance of data standards, policies and data collection procedures related to day-to-day management activities

• Established relationships with key decision-makers within customer's organization to promote growth and retention.
• Researched and identified opportunities for account growth, account penetration and market expansion.
• Monitored competitive activity and market conditions to provide feedback to management.
• Building strong relationships with internal teams such as sales, marketing, and product development, and working effectively with them to ensure customer success and drive business growth.

• Created effective employee schedules maintaining coverage at peak times and minimizing labor costs.
• Maximized customer service by training staff, overseeing operations and resolving issues.
• Recruited, hired and trained staff on bar practices, customer service standards and productivity strategies, providing 80 - 90 % improvement over prior onboarding process.
• Maintained high standards of customer service by staying up to date on bar and menu options and providing effective food recommendations for guests.
• Reduced inventory costs 12- 15 % by evaluating and streamlining vendor selection process.

Consulted with managers to organize special events and promotions.

Kept detailed inventories and notified management of ordering needs for liquor, beer, wine and bar supplies.

Performed opening and closing duties, printing sales reports, setting up for incoming shift, preparing cash drawers and taking inventory.

Trained more than 7 new bartenders on drink preparation, product promotion, garnish preparation and sanitation protocol.

Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.

Answered constant flow of customer calls with minimal wait times.

Fielded customer questions regarding available merchandise, sales, current prices and upcoming company changes.

Developed community reputation through commitment to customer satisfaction and strong client relationships.