MADELYNNE BROAD
Toronto
Summary
Sales Professional with 7+ Years of Experience in Leasing, Property Management, and Customer Service. Skilled in driving sales growth, enhancing resident satisfaction, and managing complex client interactions. Proven leader with expertise in optimizing operations, implementing effective sales strategies, and utilizing CRM tools to exceed performance targets. Successful at building strong client relationships, analyzing market trends, and fostering long-term loyalty through exceptional service. Strong track record of improving operational efficiency and achieving business objectives in competitive markets.
Overview
9
9
years of professional experience
Work History
Community Manager
BGO
10.2024 - Current
- Assist in managing daily property operations
- Handle tenant inquiries and maintenance requests
- Process leases, renewals, and move-in/out documentation
- Collected and maintained careful records of rental payments and payment dates.
- Maintain property records and ensure regulatory compliance
- Developed annual operating budgets and forecasts, as well as sales and marketing plans.
- Coordinate with vendors and contractors for property maintenance
- Streamlined operations by communicating efficiently with clients, keeping meticulous records, budget management, and internal collaboration.
- Managed and coordinated onsite team
- Planned and coordinated events for company and building
- Produced reports about community activities to keep owners, directors and property managers informed.
Leasing And Resident Experience Manager
The Village at Bronte Harbour
04.2024 - 11.2024
- Oversee leasing operations, conduct property tours, and manage the application process to achieve occupancy goals.
- Build and maintain strong resident relationships, addressing concerns and enhancing community satisfaction.
- Lead marketing efforts to attract new tenants and improve online reputation through targeted campaigns and promotions.
- Supervise and train leasing team, ensuring exceptional customer service and adherence to lease terms.
- Coordinate with maintenance team to ensure timely resolution of issues and upkeep of property.
- Develop and implement resident retention initiatives, boosting satisfaction and increasing lease renewals.
- Manage leasing forecasting and prepare detailed leasing reports to track performance and occupancy trends.
- Monitor budget, leasing performance, and occupancy rates, consistently achieving 95%+ occupancy.
- Managed and coordinated onsite staff
Senior Leasing Professional
The Village at Bronte Harbour
01.2023 - 04.2024
- Lead leasing efforts, conducting tours, processing applications, and ensuring lease signings to meet 97% + occupancy
- Develop and execute leasing strategies and marketing campaigns to attract tenants and maintain full occupancy
- Negotiate and prepare lease agreements, ensuring compliance with policies and local regulations.
- Mentor junior leasing staff, providing training on best practices and customer service.
- Prepare leasing reports and track key metrics such as occupancy, performance, and revenue.
- Achieved and sustained 98% occupancy, successfully meeting leasing targets and maintaining high resident retention
Server
Chucks Roadhouse
04.2021 - 08.2023
- Collaborated with kitchen staff to facilitate smooth communication and efficient food preparation.
- Worked with POS system to place orders, manage bills, and handle complimentary items.
- Provided exceptional customer service to enhance guest dining experiences.
- Managed multiple tables simultaneously, ensuring timely order delivery and guest satisfaction.
Housing And Leasing Coordinator
Campus Living Centres
03.2021 - 01.2023
- Manage the leasing process for student housing, including conducting tours, processing applications, and facilitating lease signings.
- Assist in maintaining a high occupancy rate by implementing targeted marketing strategies to attract students.
- Coordinate move-ins, move-outs, and lease renewals, ensuring a smooth transition for residents.
- Respond to student inquiries and resolve issues related to housing, maintenance, and lease terms.
- Maintain accurate records of leases, rental payments, and resident documentation.
- Collaborate with maintenance and facilities teams to address resident requests and ensure timely issue resolution.
- Monitor and report on leasing performance and occupancy trends to help inform future strategies.
- Student Housing
Leasing Agent
Schembri Property Management
12.2019 - 03.2021
- Conduct property tours, answer inquiries, and assist students in selecting suitable housing options that meet their needs.
- Manage the leasing process, including application collection, lease signing, and move-in coordination.
- Provide information about lease terms, pricing, and community amenities, ensuring prospective tenants understand all aspects of the property.
- Coordinate and execute move-in and move-out procedures, ensuring smooth transitions for students.
- Handled tenant communications by quickly responding to requests for maintenance and answering any questions or concerns.
Marketing And Brand Ambassador
Mosaic
12.2019 - 03.2021
- Showed understanding of customer's personal style and preferences when offering product advice.
- Approached strangers and interacted in natural conversation with goal of developing brand loyalty.
- Communicated product information with confidence and educated consumers about company.
- Established and maintained positive relationships with customers.
- Developed and executed promotional campaigns to drive brand awareness and sales.
KeyHolder
Guess
01.2018 - 02.2020
- Greeted customers warmly and offered assistance
- Helped customers find and select products
- Kept work area clean, organized and free of clutter at all times
- Oversaw store operations by counting cash drawers, reviewing equipment management, and supervising staff.
- Assisted with team responsibilities by cleaning, managing cash registers, and product merchandising.
- Engaged with customers to build rapport and promote long-term loyalty for increased sales.
Restaurant Hostess
Catch Hospitality
01.2016 - 01.2017
- Offered customers above-and-beyond service through extensive knowledge of restaurant operations, surrounding attractions, and local happenings
- Maintained efficient dining operations by continuously monitoring incoming guest levels and table turnover
- Kept station stocked with menus, silverware and kids' supplies for new guests
- Uphold health code requirements by consistently following standards for cleanliness, storage and sanitation
Education
Real Estate
Humber Collage at Toronto
03.2024
Skills
- Highly Motivated
- Problem solving
- Microsoft Office
- Teamwork
- Fast Learner
- Highly Organized
- Resident assistance
- Sales Techniques
- Community marketing
- Critical thinking
- Leadership
- Customer Service
- Community engagement
- Business Partnerships
- Financial budgeting and reporting
Timeline
Community Manager
BGO
10.2024 - Current
Leasing And Resident Experience Manager
The Village at Bronte Harbour
04.2024 - 11.2024
Senior Leasing Professional
The Village at Bronte Harbour
01.2023 - 04.2024
Server
Chucks Roadhouse
04.2021 - 08.2023
Housing And Leasing Coordinator
Campus Living Centres
03.2021 - 01.2023
Leasing Agent
Schembri Property Management
12.2019 - 03.2021
Marketing And Brand Ambassador
Mosaic
12.2019 - 03.2021
KeyHolder
Guess
01.2018 - 02.2020
Restaurant Hostess
Catch Hospitality
01.2016 - 01.2017
Real Estate
Humber Collage at Toronto
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