MADELYNNE BROAD

• Property Leasing & Occupancy Management:

Led leasing efforts from lead generation to lease execution, achieving full occupancy.
Conducted property tours and managed lease renewals to balance tenant satisfaction with revenue goals.

• Resident Experience & Satisfaction:

Served as the primary contact for residents, resolving issues, and enhancing satisfaction. Implemented resident engagement programs and coordinated with maintenance to ensure high service standards.

• Sales & Marketing Strategy:

Developed and executed marketing campaigns with the team to attract tenants and minimize vacancies.
Adjusted leasing tactics based on market trends and competitor analysis.

• Data Management & Reporting:

Maintained accurate leasing records and ensured compliance.
Prepared reports on leasing performance and resident satisfaction for senior management.

• Leadership & Team Collaboration:

Mentored junior staff in customer service and leasing strategies. Worked with property management and maintenance teams to optimize operations and resident experience.

• Conducted background checks on applicants.
• Prepared lease paperwork and obtained signatures and first payments from new residents.
• Promoted high level of customer service and assistance by greeting clients, responding to concerns, showing units and quickly resolving issues.
• Tracked leads using CRM software and followed up with interested parties.
• Received rent payments and tracked transactions in accounting software.
• Maintained high customer approval rating through dynamic service, exemplary support and interpersonal communication.
• Promoted property to businesses in local area through marketing collateral, phone calls and email messages.

• Managed issues before, during, and after move-ins.
• Conducted credit checks and verified insurance policies.
• Achieved 100% occupancy for building portfolios.
• Processed paperwork accurately and overcame objections.
• Engaged leads via phone, email, and in person.
• Enhanced customer relations and sales strategies to meet targets.
• Collected and reported occupancy data for trend tracking.
• Showcased properties through virtual and in-person tours.
• Maintained accurate records and data entry.
• Provided swift, knowledgeable support to ensure customer satisfaction.

• Screening of prospective tenants
• Lead and Inquiry generation and follow up
• Tours and Showings
• Sending and receiving of leases
• Stayed ahead of upcoming paperwork requirements by proactively monitoring calendar
• Qualified potential tenants based on rigorous background and credit reviews
• Optimized leasing strategies by testing different approaches.

• Uncovered brand advocacy opportunities by engaging, educating and befriending customers
• Achieved sales goals through established sales techniques and creative communication skills
• Collaborated with sales representatives from different territories to share best practices and support cohesive sales approach
• Assisted with content creation for brand blog and newsletters.

• Assisted customers navigate store, complete sales, and process returns
• Created memorable customer experiences by offering personalized sales support
• Assisted with improving sales operations with feedback from customers and personal observations on methods for better capitalizing on sales opportunities
• Supported team with receiving, pricing and merchandising
• Informed customers of promotions and special offers to increase sales.

• Offered customers above-and-beyond service through extensive knowledge of restaurant operations, surrounding attractions, and local happenings
• Maintained efficient dining operations by continuously monitoring incoming guest levels and table turnover
• Kept station stocked with menus, silverware and kids' supplies for new guests
• Upheld health code requirements by consistently following standards for cleanliness, storage and sanitation.