Madelynn Prentice
St. Catharines,ON
Summary
Energetic and personable with natural ability to create welcoming environments and foster positive guest experiences. Possesses strong communication and organizational skills essential for coordinating and managing guest interactions. Committed to providing exceptional service and contributing to seamless and enjoyable atmosphere.
Overview
2
2
years of professional experience
1
1
Certification
Work History
Host / Server / Bartender
Lakeside Roadhouse
07.2023 - 08.2024
- Answered customer questions about hours, seating, and menu information.
- Handled high-pressure situations with composure, effectively managing large parties or unexpected events during busy shifts.
- Took reservations and to-go orders by phone, answered customer questions, and informed of accurate wait times.
- Increased restaurant efficiency by maintaining an organized host stand, including menus, reservation logs, and seating charts.
- Facilitated positive first impressions for guests through friendly greetings, professional attire, and genuine enthusiasm for their visit.
- Maintained up-to-date knowledge of menu offerings and daily specials to accurately inform guests about their options.
- Cross-trained to handle different restaurant roles, including bar, kitchen and to-go stations.
- Collected credit card, cash and gift certificate payments and dispensed change for cash transactions.
- Served food and beverages promptly with focused attention to customer needs.
EXPO / Take Out Associate
Swiss Chalet
10.2023 - 02.2024
- Expo
- Customer service
- Take out
- Working on till
- Worked flexible hours across night, weekend, and holiday shifts.
- Organized and detail-oriented with a strong work ethic.
- Used critical thinking to break down problems, evaluate solutions and make decisions.
- Organized communication between the kitchen staff and front of house staff
Residence Service Desk Clerk
Brock University
10.2024 - Current
- Customer Service
- Maintaining Records
- Assisting with Campus Emergencies
- Processing Mailing and Packages
- Assisted customers with technical issues, providing timely solutions and follow-up support.
- Increased first-call resolutions by effectively troubleshooting complex issues and providing clear guidance to students and staff.
- Enhanced customer satisfaction by efficiently addressing and resolving service desk inquiries.
Events Host
Grand Events
03.2024 - 06.2024
- Adapted quickly to evolving client needs, integrating last-minute changes smoothly and maintaining high levels of guest satisfaction.
- Coordinated schedules and timelines for events.
- Ensured compliance with safety regulations during events, proactively addressing hazards or deficiencies before they became issues for guests or staff.
- Liaised with marketing and PR colleagues to promote special events in social calendars.
- Assisted with payments
- Set up and cleaned up designated decorations for events.
- Educated patrons on current promotions and upcoming releases.
- Cleaned and sanitized seating areas between showings for adherence to sanitary standards.
Education
Bachelor of Arts - History
Brock University
St. Catharines, ON04.2028
High School Diploma -
Thomas A. Stewart Secondary School
Peterborough, ON06.2024
Skills
- Team player mentality
- Adaptable to change
- Detail-oriented
- Staff coordination
- Positive and professional
- Data collection
- Prioritization
- Conflict Resolution
- Payment processing
- Organization
Languages
English
Certification
- Smart Serve
- Currency and Fraud Detection Certificate - Bank of Canada
- Safe Food Handlers
- First Aid and CPR Certified
Timeline
Residence Service Desk Clerk
Brock University
10.2024 - Current
Events Host
Grand Events
03.2024 - 06.2024
EXPO / Take Out Associate
Swiss Chalet
10.2023 - 02.2024
Host / Server / Bartender
Lakeside Roadhouse
07.2023 - 08.2024
Bachelor of Arts - History
Brock University
High School Diploma -
Thomas A. Stewart Secondary School
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