Madelyn Tylee
Surrey,BC
Summary
Motivated waitress with engaging personality and flexible approach. Upbeat, friendly and anticipating customer needs to facilitate enjoyable dining experiences. Always ontime and open to extra shifts when other team members are sick or unavailable
Overview
4
4
years of professional experience
Work History
Waitress
Liberty Kitchen
05.2019 - 08.2022
- Greeted new customers, discussed specials, and took drink orders.
- Shared knowledge of menu items enabling customers to make personal decisions based on taste and dietary restrictions.
- Trained new wait staff on proper food handling, customer service and safety procedures.
- Maintained customer satisfaction with timely table check-ins to assess food and beverage needs.
- Printed dining checks with total due, collected payment and offered receipts to complete transactions.
- Followed health and safety regulations relevant to hospitality industry to minimize accidents, incidents and liability to restaurant.
- Remained calm and poised when dealing with difficult customers or during busy shifts.
Customer Service
Crescent Beach Paddle Shack
06.2021 - 08.2021
- Worked with customers to rent out paddle boards and kayaks suited to their skill level
- Operated debit/credit machines to take customer payments
- Provided tours for customers new to the area
- Opened and closed the shack, which included sanitizing boards and kayaks.
- Answered all customers questions and concerns regarding payment, tours, boards, skill levels.
Volunteer
Sources Food Bank
09.2018 - 06.2019
- Sorted food items, ensuring all donated items were within their expiration date.
- Prepared food orders based on the patrons needs
- Cleaned all work area's to ensure within food and safety protocols
- Worked with other volunteers and full time members to make sure all orders filled and customers needs met
Education
Bachelor of Management -
University of British Columbia
Kelowna, BC04.2024
High School Diploma -
Earl Marriott Secondary School
White Rock, BC06.2019
Skills
- Serving it Right Certificate - 2022
- Food Safety Certificate - 2019
- Honor Roll Student
- Played for White Rock Renegades Softball team and won both Provincials and Nationals 2017
Timeline
Customer Service
Crescent Beach Paddle Shack
06.2021 - 08.2021
Waitress
Liberty Kitchen
05.2019 - 08.2022
Volunteer
Sources Food Bank
09.2018 - 06.2019
Bachelor of Management -
University of British Columbia
High School Diploma -
Earl Marriott Secondary School
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