Madelyn Stull
Pacific Grove
Summary
Adaptable professional with a versatile background in sales support and operations management. Known for strong teamwork and problem-solving skills, contributing to improved client relationships and service quality.
Overview
9
9
years of professional experience
Work History
Sales & Marketing Coordinator
Bernardus Lodge & Spa
Carmel Valley, CA
08.2025 - Current
- Supported sales team by preparing promotional materials and organizing events for client outreach.
- Collaborated with vendors to source materials for promotional events, ensuring brand consistency.
- Contributed to email marketing efforts by drafting content that resonates with target audiences.
- Maintained CRM database, ensuring accurate records of client interactions and sales activities.
- Streamlined internal communication for increased efficiency between the sales and marketing teams.
Spa Manager
Bernardus Lodge & Spa
Carmel Valley, CA
06.2024 - 08.2025
- Managed daily operations of spa, ensuring seamless guest experiences and high service standards.
- Oversaw scheduling for staff and treatment appointments, optimizing resource allocation and client satisfaction.
- Developed spa treatment menu in collaboration with therapists, enhancing service offerings based on guest feedback.
- Implemented training programs for new staff, improving service delivery and operational efficiency.
- Monitored inventory levels of products and supplies, ensuring availability while minimizing waste and costs.
- Fostered relationships with guests through personalized service, enhancing loyalty and encouraging repeat visits.
- Managed payroll processes, adhering to budget guidelines while maintaining adequate staffing levels at all times.
- Implemented policies and procedures that optimized operational efficiency within the spa facility.
Spa Coordinator
Bernardus Lodge & Spa
Carmel Valley, CA
10.2023 - 06.2024
- Coordinated spa appointments and client inquiries to optimize scheduling efficiency.
- Assisted in managing inventory for spa products, ensuring availability and organization.
- Developed and maintained positive relationships with clients, enhancing customer satisfaction and loyalty.
- Implemented feedback mechanisms to improve service quality and guest experience.
- Monitored compliance with health and safety standards within the spa environment.
- Trained new staff on operational procedures, promoting consistency in service delivery.
- Fostered a positive work environment by promoting teamwork among staff members across various roles within the spa setting.
- Oversaw upkeep of entire facility and notified maintenance for service repairs.
Spa Concierge
Bernardus Lodge & Spa
Carmel Valley, CA
08.2021 - 10.2023
- Coordinated guest bookings and appointments to optimize daily schedules and enhance customer experiences.
- Provided detailed information on spa services, treatments, and products to assist guests in making informed choices.
- Ensured cleanliness and organization of reception area, creating a welcoming environment for guests upon arrival.
- Managed customer inquiries and resolved issues promptly, ensuring high levels of guest satisfaction throughout visits.
Visual Merchandising Team Lead
William Sonoma
Monterey, CA
11.2020 - 08.2021
- Led visual merchandising initiatives to enhance customer engagement and drive sales performance.
- Trained and mentored team members on effective merchandising techniques and brand standards.
- Developed and implemented seasonal displays that aligned with marketing strategies and promoted key products.
- Analyzed sales trends to optimize product placement and improve inventory turnover rates.
Sales Floor Supervisor
Tommy Bahama
Carmel-by-the-Sea, CA
08.2019 - 08.2020
- Supervised daily sales operations, ensuring optimal customer service and staff performance.
- Trained and mentored team members on product knowledge and sales techniques.
- Implemented visual merchandising standards to enhance store presentation and drive sales.
- Analyzed inventory levels, coordinating with management to optimize stock availability.
- Implemented loss prevention measures to minimize shrinkage, contributing to improved profitability margins.
- Enhanced customer satisfaction with personalized service and prompt issue resolution.
- Streamlined inventory management for increased product availability and reduced stock discrepancies.
Sales Lead
Gymboree
Monterey, CA
08.2018 - 04.2019
- Led sales team to exceed targets through strategic planning and execution of promotional campaigns.
- Mentored junior staff, enhancing product knowledge and customer engagement techniques.
- Analyzed sales data to identify trends, informing inventory management and merchandising strategies.
- Developed training materials that improved onboarding process for new sales associates.
- Set and achieved company defined sales goals.
- Collaborated with managers to provide customer feedback and recommend operational changes to meet emerging trends.
Sales Lead
Janie and Jack
Walnut Creek, CA
08.2017 - 08.2018
- Implemented customer feedback systems to enhance service delivery and satisfaction scores.
- Coordinated store events, driving foot traffic and increasing brand awareness within the community.
- Fostered relationships with key clients, resulting in increased repeat business and loyalty programs participation.
- Streamlined sales processes, reducing transaction times and improving overall customer experience.
- Achieved consistent sales growth, setting and monitoring ambitious sales targets.
Education
High School Diploma -
Clayton Valley Charter High School
Clayton, CANo Degree -
Monterey Peninsula College
Monterey, CASkills
- Sales support
- Product and service sales
- Marketing
- Staff management
- Staffing and scheduling
- Strategic planning
- Operations management
- Employee coaching
- Performance evaluation
- Financial management
- Teamwork and collaboration
- Problem-solving
- Time management
Timeline
Sales & Marketing Coordinator
Bernardus Lodge & Spa
08.2025 - Current
Spa Manager
Bernardus Lodge & Spa
06.2024 - 08.2025
Spa Coordinator
Bernardus Lodge & Spa
10.2023 - 06.2024
Spa Concierge
Bernardus Lodge & Spa
08.2021 - 10.2023
Visual Merchandising Team Lead
William Sonoma
11.2020 - 08.2021
Sales Floor Supervisor
Tommy Bahama
08.2019 - 08.2020
Sales Lead
Gymboree
08.2018 - 04.2019
Sales Lead
Janie and Jack
08.2017 - 08.2018
High School Diploma -
Clayton Valley Charter High School
No Degree -
Monterey Peninsula College
Employee of the Quarter
Recognized as Employee of the Quarter for consistently delivering exceptional guest service, maintaining a welcoming and professional spa environment, and going above and beyond to enhance the overall guest experience. Demonstrated strong communication, organization, and problem-solving skills while efficiently managing appointments, guest requests, and daily spa operations in a luxury hospitality setting.