Madelyn Rainville
Welland,ON
Summary
Proven track record in enhancing animal wellness and customer satisfaction, demonstrated at Canadian Tire and through meticulous Equine maintenance at Fort Erie Race Track. Expert in coat care and managing high-stress situations, I've significantly improved loyalty and operational cleanliness, embodying both hard and soft skills essential for peak performance.
Overview
6
6
years of professional experience
Work History
Groomer
Mark Fournier
05.2022 - Current
- Mucked out stables, swept yard and stacked feed and bedding to foster clean and comfortable environment for animals.
- Collaborated with veterinarians to administer treatments, vaccinations, and monitor ongoing medical conditions in horses.
- Optimized horses'' performance by maintaining their fitness through tailored exercise programs.
- Checked horses for wellness issues to report problems or treat minor ailments and injuries.
Customer Service Representative
Canadian Tire
11.2018 - 12.2023
- Responded to customer requests for products, services, and company information.
- Enhanced customer satisfaction by promptly addressing concerns and providing accurate information.
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
Customer Service Representative
Minor Brothers
06.2023 - 09.2023
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
Education
Some College (No Degree) - Equine Care And Management
University of Guelph
Ridgetown, ONDiploma - Veterinary Office Administration And Assistant
University of Guelph
Ridgetown, ON06.2025
High School Diploma -
Jean Vanier
Welland, ON06.2022
Skills
- Organized
- Self Sufficient
- Animal Behaviour Understanding
- Cleanliness and sanitation
- Customer Service
- Complaint resolution
- Team Development
Languages
English
Native or Bilingual
French
Native or Bilingual
Timeline
Customer Service Representative
Minor Brothers
06.2023 - 09.2023
Groomer
Mark Fournier
05.2022 - Current
Customer Service Representative
Canadian Tire
11.2018 - 12.2023
Some College (No Degree) - Equine Care And Management
University of Guelph
Diploma - Veterinary Office Administration And Assistant
University of Guelph
High School Diploma -
Jean Vanier
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