Summary
Overview
Work History
Education
Skills
Certification
Relevant Coursework
Timeline
Generic

Madelyn Monych

St. Catharines

Summary

Attentive Community and Developmental Service Worker passionate about offering practiced support for emotional, physical and mental needs. Caring, vigilant and devoted to clients. Bringing top-notch multitasking, organizational and conflict management skills.

Overview

3
3
years of professional experience
1
1
Certification

Work History

Lead Server

Chucks Roadhouse
08.2020 - Current
  • Carried out complete opening, closing and shift change duties to keep restaurant working efficiently and teams ready to meet customer needs.
  • Cultivated warm relationships with regular customers.
  • Maintained clean and organized dining area to create pleasant and welcoming atmosphere for customers.
  • Inspected FOH stock to identify shortages, replenish supply and maintain consistent inventory.
  • Displayed enthusiasm and promoted excellent service to customers, successfully increasing referrals, and walk-in business.
  • Handled customer complaints professionally, resolving issues through diplomatic acknowledgment and commitment to service.

Volunteer

The Jacob Senior Living
01.2021 - 05.2021
  • Maintained clean, safe, and well-organized client environment.
  • Encouraged and supported clients to participate in recreational and leisure activities to promote social interactions and reduce loneliness.
  • Led client or group recreational activities for enhanced patient outcomes.
  • Built and maintained rapport with clients and family members to facilitate trusting caregiver relationship.
  • Assisted clients with eating tasks to support healthy nutrition.

Volunteer

Albright Manor
12.2022 - 07.2023
  • Exhibited excellent communications and client relations skills.
  • Maintained clean, safe, and well-organized client environment.
  • Developed rapport to create safe and trusting environment for care.
  • Determined needed and relevant interventions based on each client's cognitive abilities and current needs.
  • Led client and group recreational activities for enhanced client outcomes.
  • Assisted disabled clients to support independence and well-being.

Direct Support Professional Student

Mainstream
07.2023 - Current
  • Maintained clean, safe, and well-organized supporting environment.
  • Developed rapport to create safe and trusting environment for care.
  • Encouraged and supported clients to participate in recreational and leisure activities to promote social interactions.
  • Assisted clients with daily living needs to maintain self-esteem and general wellness.
  • Monitored clients to assess and report physical and behavioral changes to supervisors.
  • Assisted with crisis intervention to de-escalate challenging behavior and maintain peaceful encounters.

Education

High School Diploma -

Governor Simcoe Secondary School
St. Catharines, ON
06.2018

Diploma - Community And Developmental Service Worker

Trillium College
St. Catharines, ON
10.2023

Skills

  • Developmental Disabilities
  • Emotional and Social Support
  • Rapport Development
  • Compassionate Client Care
  • Client Assessments
  • Care Plan Assessment
  • Personal Care Support
  • Activation Support
  • First Aid and Safety
  • Behavior Redirection
  • Crisis Management
  • Accurate Documenting

Certification

  • Non Violent Crisis Intervention (2023)
  • Person Centered Training (2023)
  • First Aid & CPR/AED Level C (2023)
  • N95 Fit Testing (2023)
  • Food Handler Training (2019 valid until 2024)

Relevant Coursework

  • Structure And Function Of The Human Body
  • Developmental Disabilities 1 & 2
  • Psychology 1 & 2
  • Mental Health And Dual Diagnosis
  • Fundamentals Of Addictions
  • Life Skills Training
  • Fundamentals Of Counseling
  • Fundamentals Of Interviewing
  • Sociology 1 & 2
  • Human Sexuality
  • Community Work And Social Issues
  • Community Building

Timeline

Direct Support Professional Student

Mainstream
07.2023 - Current

Volunteer

Albright Manor
12.2022 - 07.2023

Volunteer

The Jacob Senior Living
01.2021 - 05.2021

Lead Server

Chucks Roadhouse
08.2020 - Current

High School Diploma -

Governor Simcoe Secondary School

Diploma - Community And Developmental Service Worker

Trillium College

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Madelyn Monych