Madelyn Medina
Anaheim,CA
Summary
Energetic and dependable individual with dynamic customer service skills. Poised, personable and dedicated to team-driven environment. Known for excellent customer relations and welcoming attitude.
Overview
6
6
years of professional experience
Work History
Regional Flight Attendant
Alaska Airlines
02.2024 - Current
- Improved passenger loyalty through personalized attention, anticipating needs and exceeding expectations throughout each flight.
- Demonstrated cultural sensitivity when interacting with diverse clientele from various regions around the globe.
- Developed strong rapport with frequent flyers through attentive care and superior service quality.
- Coordinated meal services efficiently while adhering to proper food handling procedures and accommodating special dietary requests whenever possible.
Barista
Starbucks
12.2022 - 03.2024
- Maintained a clean and organized workspace for optimal productivity and safety.
- Promoted a welcoming atmosphere by greeting customers with a friendly demeanor and promptly addressing their needs.
- Managed time effectively to balance both front-of-house tasks and back-of-house responsibilities during busy periods.
- Contributed to a positive team environment through effective communication and collaboration with colleagues.
Front Desk Receptionist
LA Fitness
03.2022 - 11.2022
- Greeted guests at front desk and engaged in pleasant conversations while managing check-in process.
- Answered multi-line phone system to respond to inquiries and transfer calls to correct departments and personnel.
- Maintained confidentiality of sensitive data to protect customer and business information.
- Delivered outstanding first impressions by warmly greeting visitors upon arrival at the front desk.
Server
Nordstrom
12.2019 - 02.2022
- Demonstrated strong multitasking skills by managing multiple tables simultaneously without compromising service quality.
- Served food and beverages promptly with focused attention to customer needs.
- Worked with POS system to place orders, manage bills, and handle complimentary items.
- Collaborated with team members during busy shifts for efficient workflow and excellent guest experiences.
- Established team strengths and weaknesses and exploited opportunities to boost employee output and customer satisfaction.
Team Member
Chickfila
12.2018 - 03.2020
- Kept work areas clean, organized, and safe to promote efficiency and team safety.
- Learned all required tasks quickly to maximize performance.
- Worked scheduled shifts and remained available to work during coworker absences, holidays, and busy periods.
- Contributed to team success by completing jobs quickly and accurately.
Education
No Degree - Communications
Fullerton College
FullertonHigh School Diploma -
Valencia High School
Placentia, CA06.2018
Timeline
Regional Flight Attendant
Alaska Airlines
02.2024 - Current
Barista
Starbucks
12.2022 - 03.2024
Front Desk Receptionist
LA Fitness
03.2022 - 11.2022
Server
Nordstrom
12.2019 - 02.2022
Team Member
Chickfila
12.2018 - 03.2020
No Degree - Communications
Fullerton College
High School Diploma -
Valencia High School
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