Summary
Overview
Work History
Education
Skills
Timeline
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Madelyn Ketner

San Marcos

Summary

Energetic individual with exceptional experience-enhancing customer service. Courteous and friendly when directing customers to tables, giving directions and taking reservations. Constantly finding new ways to exceed customers' expectations with personalized service. Well-versed in greeting high-volume of customers and facing problems with a positive attitude.

Overview

3
3
years of professional experience

Work History

Hostess

Tommy Bahamas Restaurant
04.2023 - Current
  • Took reservations and to-go orders by phone, answered customer questions and informed of accurate wait times.
  • Monitored seating area and checked restrooms regularly to keep spotless.
  • Worked with front of house staff to move tables and adjust seating to accommodate groups with special requests.
  • Checked and restocked server areas and organized and got change for front counter.

Attractions/Food and Beverage Cast Member

Disneyland Resort
04.2022 - 03.2023
  • Set and enforced performance and service standards to keep consistent, high-quality environment devoted to customer satisfaction.
  • Supported and assisted team members in handling guest inquiries and requests and in resolving guest complaints.
  • Enhanced guest experience by providing exceptional customer service and maintaining a positive attitude.
  • Implemented problem-solving skills when addressing unexpected challenges or changes within the workplace setting.
  • Provided attentive service and proactively assessed guest needs.

Host / Service Partner

Islands Fine Burgers And Drinks
10.2021 - 04.2022
  • Delivered exceptional customer service to every customer by leveraging extensive knowledge of products and services and creating welcoming, positive experiences.
  • Investigated and resolved customer inquiries and complaints quickly.
  • Met customer call guidelines for service levels, handle time and productivity.
  • Maintained up-to-date knowledge of product and service changes.
  • Trained new personnel regarding company operations, policies and services.

Restaurant Hostess

Haven Gastropub
08.2021 - 11.2022
  • Took reservations and to-go orders by phone, answered customer questions and informed of accurate wait times.
  • Supervised server balance and monitored table turnover to accurately seat customers.
  • Conducted dining room and server checks to assess readiness for expected customer loads.
  • Answered customer questions about hours, seating and menu information.
  • Supported servers, food runners and bussers with keeping dining area ready for every guest.
  • Stayed in open communication with kitchen team to assess cooking times, avoid worker overload and minimize customer dissatisfaction.

Education

Bachelor of Social Science - Media Studies

Cal State San Marcos
San Marcos
06.2025

Santiago Canyon College
Orange, CA

Skills

  • Social perceptiveness
  • Personable
  • Multi-tasking strength
  • Relationship building
  • Problem-solving skills

Timeline

Hostess

Tommy Bahamas Restaurant
04.2023 - Current

Attractions/Food and Beverage Cast Member

Disneyland Resort
04.2022 - 03.2023

Host / Service Partner

Islands Fine Burgers And Drinks
10.2021 - 04.2022

Restaurant Hostess

Haven Gastropub
08.2021 - 11.2022

Bachelor of Social Science - Media Studies

Cal State San Marcos

Santiago Canyon College

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Madelyn Ketner