Madelyn Jasper-Piche
Surrey,BC
Summary
Proven leader with extensive experience in team management and staff training, notably at Starbucks. Works well under pressure and quick at problem solving. Equipped with strong problem-solving abilities, willingness to learn, and excellent communication skills. Poised to contribute to team success and achieve positive results. Ready to tackle new challenges and advance organizational objectives with dedication and enthusiasm.
Overview
5
5
years of professional experience
1
1
Certification
Work History
Keyholder Manager
Starbucks
11.2022 - Current
- Managed daily operations efficiently, including opening and closing procedures, cash handling, and scheduling employees'' shifts.
- Resolved customer complaints promptly, fostering a high level of satisfaction and loyalty among patrons.
- Trained new employees on company policies, procedures, and job-specific tasks to ensure their success in the role.
- Delegated tasks effectively among team members based on their strengths and skill sets leading to greater productivity levels.
- Maintained store cleanliness throughout the day to create a welcoming atmosphere for both customers and staff members alike.
- Worked closely with team members to schedule breaks and shifts to meet state regulations.
- Monitored employee performance, providing constructive feedback and coaching to foster professional growth.
Server
White Spot Restaurant
02.2020 - 06.2021
- Demonstrated strong multitasking skills by managing multiple tables simultaneously without compromising service quality.
- Served food and beverages promptly with focused attention to customer needs.
- Collaborated with team members during busy shifts for efficient workflow and excellent guest experiences.
- Cultivated warm relationships with regular customers.
- Maintained a clean and orderly dining area for an enjoyable guest experience.
Education
Associate"s Degree - Youth Justice
Douglas College
Coquitlam 04.2026
High School Diploma -
Re Mountain Secondary School
Langley 06.2022
Skills
- Team Management
- Training and mentoring
- Staff Training and Development
- Culture Competence
- Time Management
- Adaptability
- Creating a Positive Environment
- Conflict Resolution
- Communication Skills
- Active Listening
- Employee Scheduling
- Workplace Safety
Languages
English
Native or Bilingual
Certification
- WHMIS Certification
- CPR/AED Certification
- Driver's License
- First Aid Certification
- ServSafe Food Handler's Certification
- Food Safe Certification
Timeline
Keyholder Manager
Starbucks
11.2022 - Current
Server
White Spot Restaurant
02.2020 - 06.2021
Associate"s Degree - Youth Justice
Douglas College
High School Diploma -
Re Mountain Secondary School
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