Madelyn Casavant
Barrie,ON
Summary
Results-driven professional focused on delivering exceptional support for customer needs. Successfully manages concerns and resolves conflicts to maximize customer satisfaction. Offers strong background in customer relations and communication.
Overview
5
5
years of professional experience
Work History
Front Desk Service Agent
Mercer Equipment
06.2024 - Current
- Handled inbound calls for order placement, inquiries, and complaints
- Investigated and resolved accounting, service and delivery concerns.
- Greeted visitors and customers upon arrival, offered assistance, and answered questions to build rapport and retention.
- Oversaw fast-paced front desk operations and guests' needs at busy facility.
Hotel Housekeeper
Coast Hillcrest Resort Revelstoke
05.2022 - 05.2024
- Followed daily cleaning schedule to prepare for arrival of guests and meet deadlines.
- Engaged with guests on room requirements and amenities to promote overall satisfaction.
- Cleaned and stocked guest rooms by replacing used towels and linens vacuuming floors, making beds, and restocking bathroom items.
- Verified cleanliness and organization of storage areas and carts.
Call Center Agent
Canada Post Via HGS Canada
09.2019 - 07.2021
- Delivered exceptional customer service to every customer by leveraging extensive knowledge of products and services and creating welcoming, positive experiences.
- Adhered to company policies and scripts to consistently achieve call-time and quality standards.
- Handled high volume of inbound calls per shift to offer callers product and service information and generate quotes.
- Trained staff on operating procedures and company services.
Education
Religious Studies -
West Coast Baptist College
High School Diploma - undefined
Heritage Christian Academy
05.2019
Skills
- Guest relations
- Driver's license/Vehicle
- Professional telephone demeanor
- Multi-line telephone operations
- Verbal and written communication
- Account updating
- Complaint resolution
- Travel planning
Timeline
Front Desk Service Agent
Mercer Equipment
06.2024 - Current
Hotel Housekeeper
Coast Hillcrest Resort Revelstoke
05.2022 - 05.2024
Call Center Agent
Canada Post Via HGS Canada
09.2019 - 07.2021
High School Diploma - undefined
Heritage Christian Academy
Religious Studies -
West Coast Baptist College
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