Summary
Overview
Work History
Education
Skills
Certification
Timeline
Generic

Madelyn Burns

Santa Barbara,CA

Summary

Dynamic and dedicated professional with a strong work ethic and exceptional customer service skills, mostly at River Run Country Club. Proven ability to manage cash handling and enhance guest engagement, contributing to a positive dining experience. Recognized for training team members and maintaining cleanliness standards in fast-paced environments.

Overview

4
4
years of professional experience
1
1
Certification

Work History

Server

River Run Country Club
08.2023 - 09.2025
  • Provided exceptional customer service by engaging with guests and addressing inquiries promptly.
  • Assisted in maintaining cleanliness and organization of dining area to enhance guest experience.
  • Learned menu items thoroughly to accurately inform customers about food and beverage options.
  • Managed an average of $1,500 a shift through collaboration with kitchen staff
  • Organized, set-up and served large-scale events with a team of employees
  • Adhered to proper food handling procedures and safety guidelines for the well-being of guests and team members alike.
  • Contributed to inventory management by monitoring stock levels.

Shift Leader

Smoothie King
06.2022 - 09.2022
  • Supervised daily operations, ensuring adherence to safety protocols and quality standards.
  • Trained and mentored team members on operational procedures and customer service excellence.
  • Resolved customer inquiries and complaints promptly, enhancing overall satisfaction ratings.
  • Collaborated with other shift leaders to maintain consistent standards across all shifts, promoting a cohesive workplace culture.
  • Oversaw cash handling and financial transactions, ensuring accuracy and reducing discrepancies.
  • Trained new hires in food handling and safety protocols to boost knowledge and performance.

Lifeguard

Trident
05.2021 - 09.2021
  • Learned and maintained proficiency in first responder skills such as First Aid and CPR to offer individuals in distress optimal support.
  • Maintained a clean and safe facility, performing necessary cleaning tasks on a daily basis.
  • Conducted routine water tests to maintain proper chemical balance, ensuring optimal swimming conditions for patrons.
  • Enforced facility rules to promote a safe environment for swimmers of all ages.

Education

Bachelor of Arts - Political Science

Univeristy of California, Santa Barbara
Santa Barbara, CA
06-2028

High School Diploma -

Cox Mill High School
Concord, NC
06-2024

Skills

  • Strong work ethic
  • Exceptional customer service
  • Cash handling
  • Guest engagement
  • Cleanliness standards
  • Team collaboration
  • Point of sale operation
  • Beverage preparation

Certification

  • Servsafe Food and Beverage Handler

Timeline

Server

River Run Country Club
08.2023 - 09.2025

Shift Leader

Smoothie King
06.2022 - 09.2022

Lifeguard

Trident
05.2021 - 09.2021

Bachelor of Arts - Political Science

Univeristy of California, Santa Barbara

High School Diploma -

Cox Mill High School

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Madelyn Burns