Madelyn Burns
Santa Barbara,CA
Summary
Dynamic and dedicated professional with a strong work ethic and exceptional customer service skills, mostly at River Run Country Club. Proven ability to manage cash handling and enhance guest engagement, contributing to a positive dining experience. Recognized for training team members and maintaining cleanliness standards in fast-paced environments.
Overview
4
4
years of professional experience
1
1
Certification
Work History
Server
River Run Country Club
08.2023 - 09.2025
- Provided exceptional customer service by engaging with guests and addressing inquiries promptly.
- Assisted in maintaining cleanliness and organization of dining area to enhance guest experience.
- Learned menu items thoroughly to accurately inform customers about food and beverage options.
- Managed an average of $1,500 a shift through collaboration with kitchen staff
- Organized, set-up and served large-scale events with a team of employees
- Adhered to proper food handling procedures and safety guidelines for the well-being of guests and team members alike.
- Contributed to inventory management by monitoring stock levels.
Shift Leader
Smoothie King
06.2022 - 09.2022
- Supervised daily operations, ensuring adherence to safety protocols and quality standards.
- Trained and mentored team members on operational procedures and customer service excellence.
- Resolved customer inquiries and complaints promptly, enhancing overall satisfaction ratings.
- Collaborated with other shift leaders to maintain consistent standards across all shifts, promoting a cohesive workplace culture.
- Oversaw cash handling and financial transactions, ensuring accuracy and reducing discrepancies.
- Trained new hires in food handling and safety protocols to boost knowledge and performance.
Lifeguard
Trident
05.2021 - 09.2021
- Learned and maintained proficiency in first responder skills such as First Aid and CPR to offer individuals in distress optimal support.
- Maintained a clean and safe facility, performing necessary cleaning tasks on a daily basis.
- Conducted routine water tests to maintain proper chemical balance, ensuring optimal swimming conditions for patrons.
- Enforced facility rules to promote a safe environment for swimmers of all ages.
Education
Bachelor of Arts - Political Science
Univeristy of California, Santa Barbara
Santa Barbara, CA06-2028
High School Diploma -
Cox Mill High School
Concord, NC06-2024
Skills
- Strong work ethic
- Exceptional customer service
- Cash handling
- Guest engagement
- Cleanliness standards
- Team collaboration
- Point of sale operation
- Beverage preparation
Certification
- Servsafe Food and Beverage Handler
Timeline
Server
River Run Country Club
08.2023 - 09.2025
Shift Leader
Smoothie King
06.2022 - 09.2022
Lifeguard
Trident
05.2021 - 09.2021
Bachelor of Arts - Political Science
Univeristy of California, Santa Barbara
High School Diploma -
Cox Mill High School