Summary
Overview
Work History
Education
Skills
Affiliations
Languages
Certification
Timeline
Generic

Madelleine Johnston

Vancouver,BC

Summary

A creative professional with a proven record of driving patron satisfaction and retention. Skilled in visual merchandising and organization. Demonstrates a commitment to creating engaging service environments, and inspiring inclusive team dynamics. Consistently takes the initiative to improve knowledge of workplace products and processes.

Overview

5
5
years of professional experience
1
1
Certification

Work History

Cafe Supervisor

Purebread
Vancouver, British Columbia
08.2024 - Current
  • Cultivates a warm, inviting atmosphere that keeps regulars returning for more, and newcomers wowed.
  • Retains a detailed knowledge of ingredients, allergens, and sourcing of all products, and de-escalating any customer conflict with tactful care.
  • Leads 3 to 5 workers during peak business hours, navigating changes in technology, and protocols to train new hires and retrain established employees.
  • Timely and secure open and close shift work, reconciling daily sales, and keeping staff in the loop through our messaging system.
  • Ensures all health and safety protocols are adhered to while balancing multiple prep and service tasks.

Respite Caregiver

Develpmental Disabilities Association
Vancouver, British Columbia
09.2023 - 08.2024
  • Prepared a flexible itinerary of enriching activities that cater to variable physical and mental health needs for the client.
  • Aiding the client to develop healthy habits, including exercise, creative play, and reading.
  • Fostered the client's growth and learning about public safety and social environments.
  • Encourage positive instincts in relationships with family, friends, and strangers, and cultivate healthy boundaries.

Floor Lead

Allbirds
Vancouver, British Columbia
08.2023 - 06.2024
  • Carefully assessed customer needs and preferences to create a personalized retail experience.
  • Coordinated with management to provide impeccable online ordering services and in-store sales. ordering service and in-store sales.
  • Instilled confidence in our products and company practices through an up-to-date, detailed knowledge.
  • Processing deliveries of products and supplies, including heavy lifting, and devising organizational systems.

Customer Experience Representative

Indigo
Vancouver, British Columbia
09.2020 - 06.2021
  • Moved, unpacked, and shelved books according to the established organization system.
  • Executed themed or promotional displays to catch the attention and interest of customers.
  • Provided customers with knowledgable and friendly service, both in person and over the phone.

Education

High School Diploma -

Kitsilano Secondary School
Vancouver BC
06-2020

Some College (No Degree) - Foundation Acting Course

Rose Bruford College
Sidcup, England UK

Skills

  • Effective communication
  • Conflict resolution
  • Visual merchandising
  • Team leadership
  • Customer retention
  • Product quality assurance
  • Health and safety compliance
  • Inventory control
  • Staff training and development
  • Problem solving

Affiliations

  • Theatre, Voice, and Film Acting
  • Reading - primarily fiction, ranging from historical to fantasy to slice of life
  • Crochet, embroidery, sewing, painting

Languages

French
Professional

Certification

  • CPR/AED Level C - August 2023

Timeline

Cafe Supervisor

Purebread
08.2024 - Current

Respite Caregiver

Develpmental Disabilities Association
09.2023 - 08.2024

Floor Lead

Allbirds
08.2023 - 06.2024

Customer Experience Representative

Indigo
09.2020 - 06.2021

High School Diploma -

Kitsilano Secondary School

Some College (No Degree) - Foundation Acting Course

Rose Bruford College

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Madelleine Johnston