Summary
Overview
Work History
Education
Skills
Accomplishments
BJ's Host of the Year
Timeline
Generic

Madeline Gray Garner

San Diego

Summary

Warm and professional hospitality worker ready to excel in fast-paced environments while engaging guests and cultivating a bright atmosphere for all. Consistent and proven track record of ensuring exceptional customer service, while being an efficient and reliable staff member. Has a strong focus on adaptability, efficiency, and teamwork in order to consistently meet the restaurants changing needs. Skilled in managing multiple positions at once, handling customer inquiries, and maintaining clean and organized workspace. Well rounded worker with an authentic love for food allows a genuine and connected guest experience. Results-driven, with a positive attitude and excellent communication skills.

Overview

4
4
years of professional experience

Work History

Server, Bartender, Expo

Fig Tree Cafe Pacific Beach
06.2023 - Current
  • Well rounded and adaptive employee with a multifaceted service industry skillset.
  • Manages large sections without compromising service quality throughout rushes. Maintains efficiency during understaffed shifts, upholding steps of service whilst completing every dining step independently (serving, bartending, food running, and bussing for individual section).
  • Cultivates warm relationships with customers, fostering guest engagement and encouraging guests to come back regularly.
  • Performs opening and closing duties, ensuring the dining area is always reset and prepared for seamless service transitions.
  • Busses and reset tables urgently to keep dining room and work areas clean and to aid in turnover.
  • Addresses customer complaints or concerns professionally, ensuring swift resolution and maintaining positive relationships.
  • Assists in training new hires across all positions(host, food runner, bartender, server), providing knowledge on restaurant standards and best practices.
  • Keeps in mind the need of the restaurant in addition to the need of my own section, fostering a collaborative work environment that enhances overall productivity levels.
  • Increases sales with upselling techniques and thorough knowledge of menu items, specials, and promotions.
  • Explains menu items and suggested appropriate options for food allergy concerns.
  • Works with POS system to place orders, manage bills, and handle complimentary items.
  • Collaborates with team members during busy shifts for efficient workflow and excellent guest experiences.

Server, Foodrunner, Takeout, Host

BJ's Restaurants
04.2021 - 05.2023


  • Worked way up from host to server through each position, developing a strong knowledge of the ins and outs of each component in the restaurant.
  • Maintained a very hands on approach to provide guests with a personable experience. As a server, followed BJ's Golden Standard steps of service to ensure the most efficient and enjoyable experience for all guests. Always strived to foster guest engagement through a personable and attentive dining experience for all.
  • Adhered to proper food handling procedures and allergen safety guidelines for the highest well-being of guests.
  • While hosting, Set positive tone for entire dining experience as first point of contact for incoming guests.
  • While food running, ensures all plates look up to or exceeds standards. Strong attention to detail skills ensure in overall accuracy for running and dropping off food. Utilized table numbers over "auctioning off" to provide a more catered to dining experience.
  • While on takeout, ensured correctness of all special requests and diligently made sure sauces were included and food was well-packaged.
  • Communicated with kitchen staff for special order requests to ensure correctness and to avoid any order errors.
  • Consistently met daily sales goals and ensuring to keep specials and seasonal offers always in mind.


Education

Political Science

University of San Diego
San Diego CA

Skills

  • Strong work ethic
  • Professional appearance
  • Cleanliness standards
  • Safe food handling
  • Menu memorization
  • High volume dining
  • Service prioritization
  • Team collaboration
  • Sales techniques
  • Food safety practices
  • Allergy awareness

Accomplishments

Awarded with BJ's Host of the Year Award

BJ's Host of the Year

Awarded BJ's Host of the Year Award

Timeline

Server, Bartender, Expo

Fig Tree Cafe Pacific Beach
06.2023 - Current

Server, Foodrunner, Takeout, Host

BJ's Restaurants
04.2021 - 05.2023

Political Science

University of San Diego

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Madeline Gray Garner