Madeline Vojkufka
Vacaville
Summary
Service management professional known for high standards and results orientation. Proven track record in optimizing service processes and enhancing team performance. Strong focus on collaboration and adaptability, ensuring reliable support and flexibility in dynamic settings. Demonstrated expertise in team leadership and customer relationship management.
Overview
6
6
years of professional experience
1
1
Certification
Work History
Service Manager
In-N-Out Burger
10.2019 - Current
- Resolved customer complaints in a professional and timely manner.
- Hired, trained and supervised team of service staff members to meet business goals.
- Maintained a safe working environment by enforcing strict safety protocols and providing ongoing staff training on proper equipment use.
- Monitored service staff performance and provided feedback for improvement.
- Enhanced team morale through regular recognition of exceptional performance and organizing team-building events.
- Increased team productivity with introduction of new performance management system, focusing on individual strengths and areas for improvement.
Certified Medical Assistant Extern
Pivot Acupuncture
06.2025 - 07.2025
- Promoted a positive patient experience by providing empathetic support and answering questions related to their treatment plans.
- Maintained a clean and organized work environment, adhering to infection control protocols and safety guidelines.
- Supported one physician during examinations by obtaining vital signs and recording pertinent medical history information for accurate diagnoses.
- Assisted with insurance verification and billing tasks, ensuring timely reimbursements and minimizing errors.
- Scheduled patient appointments in respective doctors' calendars and followed up with reminder phone calls.
Education
No Degree - Certified Medical Assistant
Cal Regional
Vacaville, CA05-2025
Will C. Wood High School
Vacaville, CA06-2020
Skills
- Multitasking and organization
- Time management
- Conflict resolution
- Goal oriented
- HIPAA compliance
- Clinical documentation
- Patient scheduling
Certification
- Certified Medical Assistant (AMCA May 6th, 2025)
- BLS Provider (AHA April 10th, 2025)
Timeline
Certified Medical Assistant Extern
Pivot Acupuncture
06.2025 - 07.2025
Service Manager
In-N-Out Burger
10.2019 - Current
No Degree - Certified Medical Assistant
Cal Regional
Will C. Wood High School
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