Summary
Overview
Work History
Education
Skills
Languages
Timeline
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Madeline Thoen

Saskatoon,SK

Summary

Dynamic professional with a proven track record at Broadway Cafe, adept in exceptional customer service and cash handling. Excelled in high-pressure environments, enhancing customer experiences and streamlining operations. Skilled in Adobe Creative Suite, showcasing strong work ethic and teamwork. Demonstrated achievement in improving student abilities as a Swim Instructor, underlining adaptive teaching methods and effective communication.

Overview

2
2
years of professional experience
2
2
years of post-secondary education

Work History

Server

Broadway Cafe
04.2023 - Current
  • Served food and beverages promptly with focused attention to customer needs.
  • Cultivated warm relationships with regular customers.
  • Managed cash transactions accurately with attention to detail.
  • Worked with POS system to place orders, manage bills, and handle complimentary items.
  • Collaborated with team members during busy shifts for efficient workflow and excellent guest experiences.

Host/Food Expeditor

The Canadian Brewhouse
04.2022 - Current
  • Handled high-pressure situations with composure, effectively managing large parties or unexpected events during busy shifts.
  • Assisted preparation of food plates, overseeing quality, and appearance.
  • Trained new expeditors and food runners according to company policies and standards.
  • Demonstrated strong knowledge of menu items, regularly assisting servers with questions regarding ingredients or allergens when needed.

Swim Instructor

K&K Swim School
04.2022 - 08.2022
  • Taught swim instruction to students varying in ages and skill levels.
  • Maintained CPR, First Aid, and lifeguard certifications to ensure preparedness for emergency situations during lessons.
  • Improved swimmer confidence by providing consistent positive reinforcement and constructive feedback on technique.
  • Enhanced student swimming abilities through the development and implementation of personalized lesson plans.

Education

Diploma - Marketing

Saskatchewan Polytechnic
Saskatoon, SK
04.2025

Certificate - Business

Saskatchewan Polytechnic
Saskatoon, SK
08.2023 - 04.2025

High School Diploma -

Tommy Douglas Collegiate
Saskatoon, SK
06.2023

Skills

  • Strong Work Ethic
  • Cash Handling
  • Exceptional customer service
  • Strong Communication Skills
  • Teamwork and Collaboration
  • Adaptive Teaching Methods

Languages

English

Timeline

Certificate - Business

Saskatchewan Polytechnic
08.2023 - 04.2025

Server

Broadway Cafe
04.2023 - Current

Host/Food Expeditor

The Canadian Brewhouse
04.2022 - Current

Swim Instructor

K&K Swim School
04.2022 - 08.2022

Diploma - Marketing

Saskatchewan Polytechnic

High School Diploma -

Tommy Douglas Collegiate

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Madeline Thoen