Madeline Stoik
Edmonton
Summary
Encouraging manager and analytical problem-solver with talents for team building, leading and motivating, as well as excellent customer relations aptitude and relationship-building skills. Proficient in using independent decision-making skills and sound judgment to positively impact company success. Dedicated to applying training, monitoring and morale-building abilities to enhance employee engagement and boost performance.
Overview
5
5
years of professional experience
Work History
Retail Sales Associate
Totem Outdoor Outfitters
01.2024 - Current
- Helped customers complete purchases, locate items, and join reward programs.
- Provided insightful knowledge regarding sporting equipment.
- Assisted in managing inventory levels, accurately processing shipments, and restocking merchandise as needed.
- Developed strong relationships with repeat clients, leading to increased loyalty and return visits.
Assistant Store Manager
Hillberg & Berk
07.2022 - 01.2024
- Offered hands-on assistance to customers, assessing needs, and maintaining current knowledge of consumer preferences.
- Supervised day-to-day operations to meet performance, quality and service expectations.
- Completed regular inventory counts to verify stock levels, address discrepancies, and forecast future needs.
- Monitored cash intake and deposit records, increasing accuracy, and reducing discrepancies.
Retail Sales Associate
Pro Hockey Life
10.2019 - 06.2022
- Answered customer questions about sizing, accessories, and merchandise care.
- Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
- Helped customers locate products and checked store system for merchandise at other sites.
- Engaged in friendly conversation with customer to better uncover individual needs.
- Used POS system to process sales, returns, online orders, and gift card activations.
Education
Bachelor of Arts - Criminology
MacEwan University
Edmonton, AB04-2026
High School Diploma -
St. Francis Xavier High School
Edmonton, AB06.2022
Skills
- Customer Experience
- Customer Service Management
- Interpersonal skills
- Attention to Detail
- Operations Oversight
Languages
English
Timeline
Retail Sales Associate
Totem Outdoor Outfitters
01.2024 - Current
Assistant Store Manager
Hillberg & Berk
07.2022 - 01.2024
Retail Sales Associate
Pro Hockey Life
10.2019 - 06.2022
Bachelor of Arts - Criminology
MacEwan University
High School Diploma -
St. Francis Xavier High School
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