MADELINE O'DONNELL
Slave Lake,AB
Summary
Personable Customer Service Associate dedicated to providing the highest level of customer service. Outgoing, and efficient with the capacity to multi-task. Strongly believe in putting the customer first and committed to making sure the customer has a positive shopping experience.
Overview
7
7
years of professional experience
Work History
Dishwasher
Sawridge travel center cafe
Slave Lake, AB
04.2022 - Current
- Swept and mopped floors at end of shift to comply with sanitary regulations.
- Sorted clean dishes in appropriate storage areas for easy and accessible use.
- Washed and sanitized sinks, trashcans and surfaces to remove excess food waste.
- Transported clean dishes and supplies from kitchen to front of house staff for opening shift.
- Inspected dishes closely to check for remnants of food or dirt.
- Used pressurized faucet sprayer effectively to wash large quantities of dishes.
- Followed proper procedures to clean large and unwieldy kitchen supplies.
- Scraped and pre-rinsed food from dirty dishes and placed items in dishwashing machine.
- Backed up kitchen team members during heavy work periods to maximize team coverage.
- Removed built-up waste and potential contaminants from waste receptacles, machinery and cooking equipment.
- Studied methods of coworkers, successfully learning kitchen and food service skills.
- Maintained assigned areas to keep organized and clean by mopping floor.
- Replaced clean utensils in storage bins for easy access.
- Developed great team spirit with other personnel by pitching in and helping with task completion.
- Loaded and unloaded dishwashers, washing by hand large pots or items used on continuous basis.
- Kept dishware, glasses and utensils ready for customer needs by quickly scraping, washing and restacking items.
- Scrubbed pots, pans and trays by hand or cleaned using industrial washing machine.
Server
Sawridge travel center cafe
Slave Lake, AB
04.2022 - Current
- Greeted customers, answered questions and recommended specials to increase profits.
- Satisfied customers by topping off drinks and offering condiments, napkins and other items.
- Promoted desserts, appetizers and specialty drinks to optimize sales.
- Communicated with hosts, bussers and kitchen staff to prepare for and serve customers.
- Enforced minimum age requirements for consumption of alcoholic beverages by checking identification.
- Arranged place settings with clean tablecloths, napkins and tableware to prepare for incoming guests.
- Completed cleaning duties by sweeping and mopping floors, vacuuming carpet and tidying up server stations.
- Developed rapport with guests and assisted in generating repeat business by providing exceptional customer service.
- Checked with customers to determine satisfaction with meals, promptly taking action to correct problems.
- Presented menus to patrons to answer questions about offered items and make suitable recommendations.
- Displayed enthusiasm and knowledge about restaurant's menu and products.
- Addressed complaints to kitchen staff and served replacement items.
- Cleaned tables and chairs to prepare dining area for next customers.
- Recorded meal selections and transactions in microsystem to deliver prompt service.
- Served food and beverages to patrons and immediately remedied issues with orders.
- Provided exceptional service to high volume of daily customers.
- Cleared table and bussed dishes to allow for quick setups.
- Stocked server areas with supplies before, during and after shifts.
- Resolved customer concerns with friendly and knowledgeable service.
- Welcomed guests with personable attitude and brought beverage orders while reviewing menu options.
- Verified guest satisfaction with meals and suggested additional items to increase restaurant sales.
- Developed strong and lasting resident relationships.
- Greeted newly seated guests promptly, filled water glasses and brought bread to table.
- Answered guest questions regarding menu, food and beverage preparation, recipe ingredients and allergens.
- Communicated with kitchen staff to stay updated on item availability and customer wait times.
- Addressed concerns quickly to improve customer experience and escalated issues to management for resolution when necessary.
- Maintained knowledge of menu items, ingredients and preparation methods to assist guests with menu selection.
- Documented food orders and ran items to guest tables in dining room.
- Completed opening and closing checklists to ensure smooth restaurant operations.
- Reset tables between guests, refilled condiments and wiped down surfaces.
Dishwasher
Mr Mikes
Slave Lake, AB
12.2021 - 04.2022
- Scrubbed pots, pans and trays by hand or cleaned using industrial washing machine.
- Kept dishware, glasses and utensils ready for customer needs by quickly scraping, washing and restacking items.
- Loaded and unloaded dishwashers, washing by hand large pots or items used on continuous basis.
- Developed great team spirit with other personnel by pitching in and helping with task completion.
- Sanitized counters and wiped down surfaces following food preparation to prevent cross-contamination from raw meats.
- Replaced clean utensils in storage bins for easy access.
- Maintained assigned areas to keep organized and clean by mopping floor.
- Operated and maintained dishwasher, handwash stations, pot-scrubbing station and trash compactor.
- Removed built-up waste and potential contaminants from waste receptacles, machinery and cooking equipment.
- Backed up kitchen team members during heavy work periods to maximize team coverage.
- Cleared trash and washed work area tables, walls, refrigerator equipment, cooking equipment and floors to keep sanitized kitchen.
- Scraped and pre-rinsed food from dirty dishes and placed items in dishwashing machine.
- Followed proper procedures to clean large and unwieldy kitchen supplies.
- Inspected dishes closely to check for remnants of food or dirt.
- Transported clean dishes and supplies from kitchen to front of house staff for opening shift.
- Adhered to sanitary regulations to prevent contamination with food products.
- Swept and mopped floors at end of shift to comply with sanitary regulations.
- Washed and sanitized sinks, trashcans and surfaces to remove excess food waste.
- Used pressurized faucet sprayer effectively to wash large quantities of dishes.
Cashier
Drive Thru Overnights, MacDonalds
Slave Lake, AB
12.2020 - 10.2021
- Packed and served customers orders fast-paced environment working with teammates to maintain high customer satisfaction rate.
- Collected payments and provided accurate change.
- Processed sales transactions to prevent long customer wait times.
- Accepted cash and credit card payments, issued receipts and provided change.
- Preserved appearance of store by arranging and replenishing displays and merchandise racks.
- Operated cash register or POS system to receive payment by cash, check and credit card.
- Answered product questions with up-to-date knowledge of sales and store promotions.
- Used suggestive selling techniques to promote add-on sales.
Sales Clerk
Timberland Home Hardware Building Centre
Slave Lake, AB
03.2018 - 09.2020
- Maintained product, service and company policy knowledge to serve as a resource for both coworkers and customers
- Explained information about the quality, value and style of products to Influence customer buying decisions
- Assisted customers with product selection, sales, and returns
- Placed special orders and called other stores to find desired items
- Described merchandise and explained product operation to customers
- Listened to customer needs and preferences to provide accurate advice
- Expressed appreciation for patronage, inviting and encouraging customer return visits
- Met incoming customers and provided immediate assistance
- Built and maintained effective relationships with peers and upper management
- Increased purchase totals by recommending additional items
- Computed sales prices, totaled purchases and processed payments
- Interfaced with customers, determined needs, provided recommendations and up-sold services
- Operated a cash register to process cash, check and credit card transactions
- Recommended merchandise based on customer needs
- Replenished floor stock and processed shipments to ensure product availability for customers
- Educated customers on product and service offerings
- Answered incoming telephone calls with professional and knowledgeable responses
- Addressed customer inquiries and concerns to facilitate decision-making and minimize anxiety or hesitation
- Guided customers in choosing items which reflected personal style and shape
- Sought opportunities to up-sell and add-on additional merchandise
- Completed purchases with cash, credit and debit payment methods
- Fostered relationships with customers to expand customer base and enhance loyalty and retention., Rexall
- Built and maintained effective relationships with peers and upper management
- Increased purchase totals by recommending additional items
- Assisted customers with selection of products and services
- Computed sales prices, totaled purchases and processed payments
- Interfaced with customers, determined needs, provided recommendations and up-sold services
- Stocked and rotated inventory regularly
- Worked flexible schedule to accommodate changing customer levels
- Recommended merchandise based on customer needs
- Replenished floor stock and processed shipments to ensure product availability for customers
- Educated customers on product and service offerings
- Answered incoming telephone calls with professional and knowledgeable responses
- Addressed customer inquiries and concerns to facilitate decision-making and minimize anxiety or hesitation
- Guided customers in choosing items which reflected personal style and shape
- Sought opportunities to up-sell and add-on additional merchandise
- Created attractive product displays to enhance customer experience and boost sales
- Maintained visually appealing and effective displays for the entire store
- Completed purchases with cash, credit and debit payment methods
- Fostered relationships with customers to expand customer base and enhance loyalty and retention.
Education
High School Diploma -
Carleton North Senior High School
01.1991
Skills
- Active listening
- Customer- and service-oriented
- Reliable and punctual
- Team player mentality
- Ability to mediate disputes
- Cash handling accuracy
- Excellent communication skills
- Listening skills
- Customer service
- Results oriented
- Time management ability
- Outgoing and enthusiastic
- Outgoing personality
Timeline
Dishwasher
Sawridge travel center cafe
04.2022 - Current
Server
Sawridge travel center cafe
04.2022 - Current
Dishwasher
Mr Mikes
12.2021 - 04.2022
Cashier
Drive Thru Overnights, MacDonalds
12.2020 - 10.2021
Sales Clerk
Timberland Home Hardware Building Centre
03.2018 - 09.2020
High School Diploma -
Carleton North Senior High School