Madeline St. Croix
Toronto,Canada
Summary
Dynamic and dedicated professional with exceptional communication skills and a keen attention to detail, honed at Sheraton Fallsview Hotel. Proven ability to craft complex cocktails and deliver outstanding guest services, consistently exceeding expectations in high-pressure environments. Committed to teamwork and enhancing the dining experience through meticulous table setting and personalized service.
Overview
7
7
years of professional experience
Work History
Head Banquet Server
Sheraton Fallsview Hotel
Niagara Falls, Ontario
09.2024 - Current
- Responsible for working diligently and independently, with minimal supervision.
- Inquire about guests' dietary restrictions, and communicate the provided information with the team and kitchen.
- Adhered to sanitation and safety policies, protecting establishment, and patrons.
- Upheld exceptional food, beverage and service standards to surpass customer expectations.
- Participated in ongoing training to enhance job skills and knowledge.
- Arranged place settings with clean tablecloths, napkins and tableware to prepare for incoming guests.
Fine Dining Server
Peller Estates Winery & Restaurant
Niagara-on-the-Lake, Ontario
08.2022 - 10.2024
- Provided exceptional service to guests in a high-end dining environment.
- Managed wine pairings and recommendations to enhance guest dining experiences.
- Maintained cleanliness and organization of dining area throughout service hours.
- Collaborated with kitchen staff to ensure timely meal preparation and delivery.
- Conducted menu presentations and tastings for guests to enhance their dining experience.
Server/ Bartender
Copacabana Brazilian Steakhouse
Niagara Falls, ON
10.2022 - 08.2024
- Responsible for welcoming customers.
- Preparing many house cocktails, classic cocktails, mixed drinks, etc.
- Prioritizing the customer experience and ensuring complete guest satisfaction.
- Maintained cleanliness and organization of the dining area consistently.
- Responsible for bar preparation and closing duties, juicing and cutting fruit, bar cleanliness, etc.
- Diligently complete server duties, and collaborate with team members each shift.
Bartender/ Server
Kelsey’s
Niagara Falls, ON
05.2019 - 08.2022
- Prioritize guests, and provide exceptional service.
- Responsible for opening and closing duties, cleaning, rolling cutlery, etc.
- Quickly and efficiently make drinks for the restaurant, as well as for bar-top customers.
- Multitask and remain level-headed in high-pressure situations.
Customer Service Representative
WSIB
St. Catharines, ON
09.2018 - 05.2021
- Clear communication with clients and teammates.
- Continuous monitoring and responding to the needs of individuals calling into the WSIB, assessing their needs, and acting accordingly.
- Respond to specific and general inquiries from clients, colleagues, and stakeholders.
- Adhere to deadlines for responding to customer inquiries via phone, fax, and email.
- Speak with customers and provide insight and solutions to the problem at hand.
Education
Bachelor of Business - Finance, Marketing
Brock University
St Catharines, ON06.2023
High School Diploma -
Holy Names Catholic High School
Windsor, ON06.2018
Skills
- Exceptional communication
- Attention to detail
- Craft complex drinks and cocktails
- Positive attitude
- Teamwork
- Ability to perform under pressure
- Table setting expertise
- Guest services skills
- Problem-solving skills
References
References to be submitted upon request.
Volunteer Experience
Volunteer, Suicide Awareness and Prevention, Windsor, ON, 04/01/18, 04/01/18, Encouraged students community-wide to spread awareness for mental illness, Raised a total of $660.00 for donation to the Canadian Mental Health Association
Awards
- Smart Serve Certificate, e200530661664RS, 05/30/20
- Campus Vacations Top Seller Award, 01/11/19
- PADI Open Water Scuba Diver, 08/19/18
- CPR with AED Skills, 06/19/18
- Standard First Aid with CPR-C, 06/19/18
- Lifesaving Society: Aquatic Supervisor, 11/18/17
Timeline
Head Banquet Server
Sheraton Fallsview Hotel
09.2024 - Current
Server/ Bartender
Copacabana Brazilian Steakhouse
10.2022 - 08.2024
Fine Dining Server
Peller Estates Winery & Restaurant
08.2022 - 10.2024
Bartender/ Server
Kelsey’s
05.2019 - 08.2022
Customer Service Representative
WSIB
09.2018 - 05.2021
Bachelor of Business - Finance, Marketing
Brock University
High School Diploma -
Holy Names Catholic High School
Similar Profiles
Nidhi PatelNidhi Patel
Rooms Controller at Sheraton Fallsview HotelRooms Controller at Sheraton Fallsview Hotel
EDNA OJUMAEDNA OJUMA
Cook3 at Sheraton Fallsview HotelCook3 at Sheraton Fallsview Hotel
Sulaban NurSulaban Nur
Valet at Sheraton on the Falls HotelValet at Sheraton on the Falls Hotel
Jason YeungJason Yeung
Graduate Research Assistant at Douglas Stephan Group, University of TorontoGraduate Research Assistant at Douglas Stephan Group, University of Toronto
Amani AbdoonAmani Abdoon
After School Program leader at BCG Toronto KiwanisAfter School Program leader at BCG Toronto Kiwanis