Madeline St. Croix
Toronto,Canada
Summary
Dynamic and dedicated professional with exceptional communication skills and a keen attention to detail, honed at Sheraton Fallsview Hotel. Proven ability to craft complex cocktails and deliver outstanding guest services, consistently exceeding expectations in high-pressure environments. Committed to teamwork and enhancing the dining experience through meticulous table setting and personalized service.
Overview
7
7
years of professional experience
Work History
Head Banquet Server
Sheraton Fallsview Hotel
Niagara Falls, Ontario
09.2024 - Current
- Responsible for working diligently and independently, with minimal supervision.
- Inquire about guests' dietary restrictions, and communicate the provided information with the team and kitchen.
- Adhered to sanitation and safety policies, protecting establishment, and patrons.
- Upheld exceptional food, beverage and service standards to surpass customer expectations.
- Participated in ongoing training to enhance job skills and knowledge.
- Arranged place settings with clean tablecloths, napkins and tableware to prepare for incoming guests.
Fine Dining Server
Peller Estates Winery & Restaurant
Niagara-on-the-Lake, Ontario
08.2022 - 10.2024
- Provided exceptional service to guests in a high-end dining environment.
- Managed wine pairings and recommendations to enhance guest dining experiences.
- Maintained cleanliness and organization of dining area throughout service hours.
- Collaborated with kitchen staff to ensure timely meal preparation and delivery.
- Conducted menu presentations and tastings for guests to enhance their dining experience.
Server/ Bartender
Copacabana Brazilian Steakhouse
Niagara Falls, ON
10.2022 - 08.2024
- Responsible for welcoming customers.
- Preparing many house cocktails, classic cocktails, mixed drinks, etc.
- Prioritizing the customer experience and ensuring complete guest satisfaction.
- Maintained cleanliness and organization of the dining area consistently.
- Responsible for bar preparation and closing duties, juicing and cutting fruit, bar cleanliness, etc.
- Diligently complete server duties, and collaborate with team members each shift.
Bartender/ Server
Kelsey’s
Niagara Falls, ON
05.2019 - 08.2022
- Prioritize guests, and provide exceptional service.
- Responsible for opening and closing duties, cleaning, rolling cutlery, etc.
- Quickly and efficiently make drinks for the restaurant, as well as for bar-top customers.
- Multitask and remain level-headed in high-pressure situations.
Customer Service Representative
WSIB
St. Catharines, ON
09.2018 - 05.2021
- Clear communication with clients and teammates.
- Continuous monitoring and responding to the needs of individuals calling into the WSIB, assessing their needs, and acting accordingly.
- Respond to specific and general inquiries from clients, colleagues, and stakeholders.
- Adhere to deadlines for responding to customer inquiries via phone, fax, and email.
- Speak with customers and provide insight and solutions to the problem at hand.
Education
Bachelor of Business - Finance, Marketing
Brock University
St Catharines, ON06.2023
High School Diploma -
Holy Names Catholic High School
Windsor, ON06.2018
Skills
- Exceptional communication
- Attention to detail
- Craft complex drinks and cocktails
- Positive attitude
- Teamwork
- Ability to perform under pressure
- Table setting expertise
- Guest services skills
- Problem-solving skills
References
References to be submitted upon request.
Volunteer Experience
Volunteer, Suicide Awareness and Prevention, Windsor, ON, 04/01/18, 04/01/18, Encouraged students community-wide to spread awareness for mental illness, Raised a total of $660.00 for donation to the Canadian Mental Health Association
Awards
- Smart Serve Certificate, e200530661664RS, 05/30/20
- Campus Vacations Top Seller Award, 01/11/19
- PADI Open Water Scuba Diver, 08/19/18
- CPR with AED Skills, 06/19/18
- Standard First Aid with CPR-C, 06/19/18
- Lifesaving Society: Aquatic Supervisor, 11/18/17
Timeline
Head Banquet Server
Sheraton Fallsview Hotel
09.2024 - Current
Server/ Bartender
Copacabana Brazilian Steakhouse
10.2022 - 08.2024
Fine Dining Server
Peller Estates Winery & Restaurant
08.2022 - 10.2024
Bartender/ Server
Kelsey’s
05.2019 - 08.2022
Customer Service Representative
WSIB
09.2018 - 05.2021
Bachelor of Business - Finance, Marketing
Brock University
High School Diploma -
Holy Names Catholic High School