Madeline Simmons
KELOWNA,BC
Summary
Results-driven Retail Team Leader with 4+ years of experience in managing sales floor operations and training staff. Demonstrated expertise in customer service and operational efficiency, advancing from sales associate to supervisor through effective leadership and performance. Skilled in executing store-specific processes, including fitting rooms, cash registers, and sales floor policies.
Overview
2
2
Languages
5
5
years of professional experience
Work History
Team Supervisor
Brandy Melville
Vancouver, British Columbia
05.2025 - 05.2026
- Started as a sales associate and worked up to supervisor within 6 months
- Aided customers locate specific items as well as offered styling options
- Coordinated opening and closing tasks, ensuring smooth transitions for store operations.
- Supported customers and staff in areas such as fitting rooms, sales floor and cash register
- Resolved customer concerns with calm, professional communication.
- Executed cash register closeout procedures, verifying large cash deposits.
- Provided training and support to new employees to ensure they excel in all store operations
- Processed and organized new merchandise to maintain store inventory flow.
- Assisted with product visuals for the store
Team Lead
RW & CO
Vancouver, British Columbia
02.2025 - 05.2025
- Relocated to Vancouver location to gain experience in diverse retail operations
- Led RW&CO sales floor teams through daily client service and coverage needs.
- Managed RW&CO opening and closing routines, cash handling, and store readiness.
Team Lead
RW & CO
Kelowna, British Columbia
08.2021 - 01.2025
- Started as fashion associate and worked up to Key Holder and finally Team Lead
- Led daily sales floor operations for RW&CO fashion retail team
- Aided customers with specific clothing needs, as well as offering style advice when consulted
- Delegated tasks according to team members' strengths.
- Trained new hires on cash handling, fitting room service, and POS use
- Supported associates with customer service, product knowledge, and styling guidance
- Resolved customer concerns with professionalism and brand-focused service
- Maintained a clean, organized store while consistently curating rotating seasonal clothing displays
- Opened and closed store using RW&CO procedures on "jump mind" POS system
- Learned and practiced basic knowledge about sizing and fitting men's suits
- Signed up countless customers for loyalty programs
Education
High School Diploma -
Kelowna Secondary School
Kelowna, BC06-2023
Skills
- Inventory management
- Retail merchandising
- Employee training
- Customer service
- Cross-functional collaboration
- Workflow management
- Client communication
- Relationship building
- Reliable and punctual
Languages
English
Native/ Bilingual
French
Professional
Timeline
Team Supervisor
Brandy Melville
05.2025 - 05.2026
Team Lead
RW & CO
02.2025 - 05.2025
Team Lead
RW & CO
08.2021 - 01.2025
High School Diploma -
Kelowna Secondary School