Madeline Scarlett
Overview
6
6
years of professional experience
Work History
Customer Service Representative
Virgin Mobile
01.2018 - 04.2021
- Answered constant flow of customer calls with minimal wait times.
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
- Updated account information to maintain customer records.
- Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
- Participated in team meetings and training sessions to stay informed about product updates and changes.
- Educated customers about billing, payment processing and support policies and procedures.
Sales Manager
SimpleChic
08.2022 - Current
- Handled customer relations issues, enabling quick resolution, and client satisfaction.
- Grew sales and boosted profits, applying proactive management strategies and enhancing sales training.
- Resolved customer issues quickly to close deals and boost client satisfaction.
- Conducted team meetings to reinforce goals and objectives and set clear expectations about policies and procedures.
- Coached and counseled sales personnel, assisting with individual selling efforts and helping sales representatives reach targets.
- Built relationships with customers and community to establish long-term business growth.
Education
Bachelor of Business Administration - Accounting
Mount Royal University
Calgary04.2023
Skills
- Customer Relations
- Active Listening
- Sales Expertise
- Time Management
- Multi-Line Telephone Operation
- Complex Product Knowledge
Timeline
Sales Manager
SimpleChic
08.2022 - Current
Customer Service Representative
Virgin Mobile
01.2018 - 04.2021
Bachelor of Business Administration - Accounting
Mount Royal University
Similar Profiles
Reem AlmullaReem Almulla
Customer Service Intern at Virgin MobileCustomer Service Intern at Virgin Mobile
Karan BalmikiKaran Balmiki
Service Delivery - Operation / CX Experience at VIRGIN MOBILEService Delivery - Operation / CX Experience at VIRGIN MOBILE
Ahmed AlhasawiAhmed Alhasawi
Sales Representative at Virgin MobileSales Representative at Virgin Mobile
Farheen NaazFarheen Naaz
Brand Ambassador at Virgin MobileBrand Ambassador at Virgin Mobile
Kyra FieldsKyra Fields
Customer Service Representative/Outbound Customer Service Representative at Rooms To GoCustomer Service Representative/Outbound Customer Service Representative at Rooms To Go