Madeline Sangster
Guelph,ON
Summary
Diligent Supervisor with four years' track record of success providing customer service. Excellent skills in optimizing task management and increasing customer loyalty. Adept at performing opening and closing operations of establishment and managing inventory. Great multi-tasker and conversationalist.
Overview
5
5
years of professional experience
1
1
Certification
Work History
Bartender Supervisor
Spring Mill Distillery
2022.06 - Current
- Supervised and trained staff on preparing and delivering drinks, handling food, and money and setting up bar at beginning of shift and breaking down at end of shift to facilitate operations.
- Established rules for ejecting problem customers from bar to reduce liability and maintain pleasant environment.
- Trained new bartenders and servers on drink preparation, product promotion, garnish preparation, and sanitation protocol.
- Provided exceptional customer service, anticipating guests'' needs and exceeding their expectations consistently.
Cashier
No Frills
2022.04 - 2023.01
- Answered questions about store policies and addressed customer concerns.
- Upsold additional products and services to customers, increasing revenue.
- Mentored new employees on cashier duties and best practices, improving overall staff performance.
- Enhanced customer satisfaction by providing efficient and accurate cash transactions.
- Built relationships with customers to encourage repeat business.
Cashier (also trained in GHS Picking and Dispensing)
Walmart
2020.04 - 2022.05
- Helped customers complete purchases, locate items, and join reward programs.
- Answered questions about store policies and addressed customer concerns.
- Restocked and organized merchandise in front lanes.
- Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
- Greeted customers entering store and responded promptly to customer needs.
- Worked closely with shift manager to solve problems and handle customer concerns.
- Developed rapport with regular customers, offering personalized service that fostered brand loyalty.
Server
St. Louis Bar & Grill
2019.05 - 2019.08
- Providing personal customer service to guests, ensuring that they have a pleasant experience, Taking orders and communicating them to the kitchen using POS (Silverware), Handling cash and credit transactions, Housekeeping, Completing side duties, as well as serving in a fast paced environment
Education
Bachelor of Science - Biomedical Science
University of Guelph
06.2023
High School Diploma -
Holy Trinity CSS
06.2019
Skills
- Proficient in Microsoft Office, Internet and Social Media
- Excellent Organizational skills
- Excellent written and oral communication skills
- Prominent intrapersonal and interpersonal communication skills
- Collaborative and energetic leader
- Supply ordering
- Inventory management
- Resource allocation
- Quality control
- Professional demeanor
- Event coordination
- Staff training
Accomplishments
- Contributed to service that earned a stellar review twice for Walmart's Shining Star Award
- Two promotions within one year at Spring Mill Distillery
Certification
- Yearly WHMIS training since 2016
- AODA training
- Smart Serve certified
- Previous First Aid certification
- HarvardX certificate of completion of Bioethics: The Law, Medicine, and Ethics of Reproductive Technologies and Genetics
Timeline
Bartender Supervisor
Spring Mill Distillery
2022.06 - Current
Cashier
No Frills
2022.04 - 2023.01
Cashier (also trained in GHS Picking and Dispensing)
Walmart
2020.04 - 2022.05
Server
St. Louis Bar & Grill
2019.05 - 2019.08
Bachelor of Science - Biomedical Science
University of Guelph
High School Diploma -
Holy Trinity CSS
- Yearly WHMIS training since 2016
- AODA training
- Smart Serve certified
- Previous First Aid certification
- HarvardX certificate of completion of Bioethics: The Law, Medicine, and Ethics of Reproductive Technologies and Genetics
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