Madeline Richards
Torrance
Summary
Dynamic administrative professional with a proven track record at Ballet West Academy, excelling in sound operations and effective communication. Adept at fostering community engagement and managing crises, I bring strong customer service skills and a commitment to excellence in every task. Proficient in scheduling and correspondence, I ensure seamless operations.
Overview
6
6
years of professional experience
Work History
Administrative Assistant, Audio Technician
Ballet West Academy
Salt Lake City
2024.08 - 2025.06
- Responded to emails and phone calls, ensuring clear communication flow.
- Substituted for absent teachers as required, maintaining classroom stability.
- Executed sound operations for shows to deliver quality performances.
- Assisted students with merchandise purchases, fostering community involvement.
- Organized office files for better efficiency in information retrieval.
- Handled various office tasks to support administrative functions.
Stage Hand - Audio Technician
University of Utah - Marriott Center for Dance
Salt Lake City
2023.01 - 2025.05
- Supported performers navigating backstage while monitoring sound levels throughout rehearsals and performances.
- Contributed to stage and technical setup as well as breakdown for seamless performance execution.
- Managed sound playback during rehearsals and performances to maintain audio standards.
Resident Advisor
University of Utah
Salt Lake City
2023.08 - 2024.12
- Executed events to boost community engagement in Campus Housing.
- Ensured adherence to safety protocols to protect student welfare.
- Led regular floor meetings to gather resident feedback and address issues.
- Assisted in crisis management through implementation of intervention strategies.
Call Center Agent
Education at Work - Discover Card
Salt Lake City
2022.01 - 2024.04
- Addressed inbound customer inquiries regarding account services and transactions efficiently.
- Maintained strong call control while navigating scripts to resolve issues.
- Achieved high volume of outbound calls daily, surpassing average conversion rates.
- Updated customer account information as necessary, ensuring accuracy and completeness.
Front of House Crew Member
Chick-fil-A
San Diego
2021.04 - 2021.08
- Processed customer orders and managed cash transactions efficiently.
Maintained a welcoming environment for customers through positive interactions.
Ensured accurate handling of money to minimize discrepancies.
Fostered a positive atmosphere, enhancing overall customer experience.
Private Teacher for Piano and Violin
Franz Piano Studio
San Diego
2019.06 - 2021.08
- Manage financial resources
- Developed personalized lesson plans for individual student needs and goals.
- Instructed students in music theory and instrument techniques during one-on-one sessions.
- Arranged recitals and performance events to showcase student abilities and accomplishments.
Education
Bachelor of Fine Arts - Ballet With A Minor in Music
University of Utah, College of Fine Arts
Salt Lake City, UT05.2025
Diploma -
Rancho Bernardo High School
San Diego, CA04.2021
Skills
- Customer service
- Sound operation - QLab
- Effective communication
- Crisis intervention
- Scheduling and calendar management
- Correspondence writing
- Types 79 wpm
- Experienced in Google Sheets and Excel
Timeline
Administrative Assistant, Audio Technician
Ballet West Academy
2024.08 - 2025.06
Resident Advisor
University of Utah
2023.08 - 2024.12
Stage Hand - Audio Technician
University of Utah - Marriott Center for Dance
2023.01 - 2025.05
Call Center Agent
Education at Work - Discover Card
2022.01 - 2024.04
Front of House Crew Member
Chick-fil-A
2021.04 - 2021.08
Private Teacher for Piano and Violin
Franz Piano Studio
2019.06 - 2021.08
Bachelor of Fine Arts - Ballet With A Minor in Music
University of Utah, College of Fine Arts
Diploma -
Rancho Bernardo High School