Madeline Owen

Serve as the primary point of contact for field sales personnel, offering advanced internal sales support and ensuring seamless communication between departments to optimize customer experience. Oversee and manage inventory functions, ensuring the accuracy of data, availability of product, and timely delivery to customers. Lead in the creation and contract process for consignment agreements, fostering long-term, mutually beneficial relationships with customer to preserve and drive revenue growth. Collaborate with team members to identify process improvements and streamline operations. Specialize in the CRM tool Salesforce. Mentor and assist new team members, providing guidance on best practices and supporting their professional development.

Internal sales support team member for field sales personnel. Conduct inventory responsibilities, communicating and ensuring products get to the customer in a correct and timely fashion. Creation and implementation of pricing contracts with customers to ensure consistent supplier to customer relationships, while also supporting revenue consistency and growth. Assist field sales representatives with any and all requests regarding customer orders, pricing agreements, inventory, and consignment.

Greeted customers, led wine tastings, and provided knowledgeable answers to inquiries. Managed opening, closing, and daily operations of the tasting room, including sales, transactions (VinNow system), and membership tracking. Coordinated customer orders, cleaned, and maintained the tasting room. Oversaw social media accounts, engaging with customers and building an online community through updates, promotions, and event announcements.

Cared for an 8-month-old boy and 2-year-old girl, organizing educational and engaging activities. Managed meal preparation, housework, and transportation to various activities. Ensured a safe and nurturing environment.

Managed showroom operations, including opening/closing and scheduling warehouse tasks. Assisted customers with selecting party rentals, creating quotes, and processing orders via email, phone, and in-person. Pulled orders, staged warehouse items, and coordinated deliveries with drivers, creating schedules and maps. Communicated with sub-rental companies to ensure timely, accurate order fulfillment. Utilized Excel, Word, Outlook, and rental system for order processing and communication.

Greeted customers, managed sales, transactions, and accounts using SunTouch system. Educated customers on tanning, equipment, products, and promotions. Managed salon operations, employees, and memberships, including opening/closing and equipment maintenance. Developed marketing strategies and sales approaches.